Senior HR Officer – Employee Relations is responsible for fostering a positive and productive workplace by ensuring compliance with company policies, SOPs, resolving workplace disputes and supporting employee well-being. This role involves overseeing training, benefit administration, performance management tracking and assisting with employee grievances, and implementing employee engagement initiatives to enhance staff engagement.
DUTIES & RESPONSIBILITIES
- Oversee the employee confirmation process, ensuring timely processing of confirmation and appointment letters.
- Complete enrollments, changes and terminations for employee benefits, i.e. pension, health and life insurance.
- Reconcile monthly statements for all group plans in a timely and accurate manner.
- Process accident and incident reports and claims promptly and accurately.
- Oversee and manage the employee uniform process, ensuring timely distribution and proper record-keeping.
- Support the implementation of Industrial Relations policies and strategies in keeping with approved regulations and guidelines.
- Provides accurate and appropriate guidance to staff on grievances and industrial relations issues.
- Conduct/ assist in investigations into policy breaches
- Assist in the preparation of documents and the scheduling of disciplinary hearings
- Consult with all employees and provide guidance in keeping with Company policy and the Code of Conduct.
- Responsible for the administration of learning activities.
- Track the completion of annual performance assessments, review evaluations and escalate evaluations where the employee’s performance has not met the desired results in all assigned objectives.
- Assist in the coordination and execution of work activities related to employee relations.
QUALIFICATIONS, SKILLS AND ABILITIES
- Bachelors degree in Human Resources Management or related field
- A minimum of ten years experience in human resource management or a similar role.
- Understanding of employment relations principles, conflict resolution techniques and disciplinary procedures to address workplace issues, grievances and disputes
- Familiarity with performance appraisal systems, goal setting processes, feedback mechanisms and performance improvement plans to enhance employee productivity and engagement.
- Knowledge of compensation structures, salary benchmarking, benefits administration and reward programs to ensure competitive compensation packages.
- Understanding of training needs analysis, learning methodologies and development programs to foster employee growth, skill enhancement and career advancement.
- Proficiency in HR information systems, data analytics and reporting tools to maintain accurate employee records, track HR metrics and generate insightful reports for decision making.
- Effective verbal and written communication skills, able to interact with all levels of employees and external individuals clearly and professionally.
- The ability to manage conflicts, mediate disputes and facilitate constructive dialogue between parties to resolve issues and maintain positive working relationships.