TELESALES REPRESENTATIVE - KINGSTON

The successful candidate will be responsible for generating sales for the company by closing sales deals over the phone and maintaining good customer relationships.

Other duties/responsibilities include but not limited to:

• Contact potential or existing customers to inform them about products or promotions.
• Answer questions about products or the company.
• Ask questions to understand customer requirements and close sales.
• Direct prospects to the field sales team when needed.
• Enter and update customer information in the database.
• Take and process orders in an accurate manner.
• Handle grievances to preserve the company’s reputation.
• Keep records of calls and sales and note useful information.

Qualifications, Experiences & Skillsets required

ü  High school diploma or equivalent or minimum 3 years related experience in a similar position.

ü  Proven experience as telesales representative or other sales/customer service role.

ü  Proven track record of successfully meeting sales quota preferably over the phone.

ü  Knowledge of Point-of-sale system and Microsoft Office Suite and telephone systems.

ü  Ability to learn about products and describe/explain them to prospects.

ü  Vibrant, Customer service driven with a clear and pleasing voice.

ü  Excellent communication and interpersonal skills.

ü  Cool-tempered and able to handle rejection.

ü  Outstanding negotiation skills with the ability to resolve issues and address complaints.

ü  Ability to work well under pressure, responsive, flexible and cooperative.