JOB SUMMARY
An expert in providing travel advice and solutions. A critical customer touch point for delivering on the company's brand experience in a culturally diverse environment. Be a brand champion, taking pride in using every customer interaction to educate on the company's brands and products. Employed to make creative decisions using tools and market insight that will deliver on the unique travel needs of guests, to drive customer satisfaction and loyalty. Passionate for learning and developing themselves to be the best in an ever-evolving role
GET TO KNOW US
Who Is Alorica?
At Alorica, we only do one thing, make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands – the ones you love and use every day! We offer the financial stability, growth potential to provide a solid foundation for early career development…and a trendy ambiance to make work a fun space! Our team spans hundreds of locations around the globe, with over a hundred thousand awesome employees and you could be the next one!
Why should you join our awesome team?
As a member of our #CoolCenter, you’ll have the opportunity to work in an exciting and collaborative environment, with a diverse group of experienced professionals that will help you advance your career. As an Alorican, you’ll also enjoy additional benefits.
Benefits:
• Full-time jobs (instead of short-term contracts)
• Performance bonuses
• Health Insurance
• Life Insurance
• Educational scholarships
• Professional Development opportunities
• Discounts on local products and services
• Fun cultural and community outreach activities
KEY JOB RESPONSIBILITIES
Marketing & sales of products of the client and companys brand.
Maintain a high level of professionalism.
Field billing inquiries from customers, provide plan upgrade information.
Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
Maintain diplomacy when addressing escalated matters.
JOB REQUIREMENTS:
Education: Minimum 2 CXC subjects including: English Language
Language: Strong oral communication skills
Demonstrated problem-solving skills.
Ability to overcome objections.
Charismatic.
Listening and Retention abilities
Demonstrated strong familiarity (and aptitude for learning); Critical Thinking ablility, conversational & persuasive.
Excellent data entry skills in accuracy
Typing Speed of 20 words per minute
Ability to maintain the highest level of confidentiality
Preferred
Sales/Marketing experience is a plus (soft skills training is provided if necessary).
Ablility to multi-task.
Demonstrated strong familiarity (and aptitude for learning) of Microsoft Windows and browner applications.
Ability to deal with stress & work pressure in fast pace environment.
Ability to work in a team-fostered environment.
Ability to open a bank account with Scotiabank