Main Responsibilities

• Assess Customer Service training needs of all levels.
• Develop training materials for Customer Service training courses.
• Assist with the planning and designing of training programs.
• Deliver Customer Service training programs.
• Assess the impact of each training program.
• Liaise with managers and encourage on-the-job coaching.
• Visit Retail Outlets to assess service delivery.
• Provide monthly reports on training needs.

Required Skills

• Excellent communication and presentation skills
• Ability to handle multiple tasks concurrently
• Ability to lead and motivate staff at all levels
• Ability to train and coach staff according to service standards

Qualification & Experience

• Diploma or Certification in Food Service Management/ Business Administration
• 2 years Supervisory/Management experience in a restaurant or a similar environment
• Proven experience or exposure to training in customer service or related area

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