Job Summary: The Sales Performance Manager will be responsible for driving sales performance within our Telecommunications lines of business ; focusing on fiber, TV, and mobile product sales. This role involves creating a high-performance sales culture, analyzing sales data to identify opportunities, collaborating with supervisors to execute sales initiatives, and managing agents who are underperforming. The ideal candidate will be a strategic thinker, sales-driven, and capable of leading a team to exceed sales goals.

Key Responsibilities:

• Develop and implement sales strategies to maximize revenue and achieve sales targets for fiber, TV, and mobile products.
• Establish a culture of sales excellence through coaching, training, and motivational initiatives.
• Collaborate with supervisors to create and execute action plans to improve sales performance.
• Analyze sales data and generate reports to identify trends, opportunities, and areas for improvement.
• Provide hands-on management and support for agents who are not meeting sales goals, implementing individualized development plans.
• Partner with Training and Quality teams to ensure consistent messaging and best sales practices.
• Conduct regular performance reviews and provide constructive feedback to supervisors and agents.
• Develop incentive programs to motivate agents and drive results.
• Ensure alignment with Altice's goals and maintain a strong relationship with the client.

Qualifications:

• 3-5+ years of experience in a sales leadership role, preferably within a call center environment.
• Proven ability to drive sales performance and exceed targets.
• Strong analytical skills with experience in sales data interpretation.
• Excellent leadership, coaching, and team management abilities.
• Effective communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and CRM systems.

Preferred Skills:

• Experience in the telecommunications industry.
• Knowledge of Altice products and services.
• Familiarity with sales training methodologies.