We are a small but dynamic, industry-leading Group of Companies specialising in Credit & Risk within the Financial Services Sector

We are a fast-paced, results-oriented Company looking for a driven, self-motivated, persistent, assertive, engaging, independent professional who can excel in a high-volume outreach environment. If this sounds like you, then we look forward to receiving your application!   

Responsibilities and Accountabilities:

• Initiating calls with delinquent debtors by phone, mail or messaging to collect payments and settle accounts or escalate accounts to legal action based on Company’s threshold. 

• Follows-up delinquent accounts assigned to the Legal Services Department, updates and maintains accurate record on the Company system. 

• Effectively and efficiently manage the Legal Services Department’s designated portfolio under the instructions of the Legal Officer 

• To perform successfully in the job, the individual in this role will preserve and enhance the company’s reputation and profitability by maintaining the highest standards of customer service during the collections processes.

• Perform other related duties that may be assigned

Education & Experience:

• A minimum of Two (2) Advanced/CAPE subjects OR an Associate Degree in Business Management, Finance, Accounting or a related field from a recognised, accredited institution
• IACC/ACA’s Professional Collection Specialist Certificate or similar qualification would be considered an asset
• Sound knowledge and understanding of standard Credit and Collections procedures.
• A minimum of three (3) years’ working experience, two (2) years of which should be as a Collections/Sales Representative
• A minimum of two (2) years’ experience in a Contact Centre managing large volumes of outbound calls
• Sound experience in meeting personal/team quantitative and qualitative targets
• Proven experience and proficiency in Microsoft Office applications
• Experience working within the region would be considered an asset