Job Description:

• Provides information to customers by verifying understanding of request; answering questions; offering assistance.

• Accomplishes Customer Service and organization mission by completing related results as needed.

• Open and maintain customer accounts by recording account information.

• Contribute to team effort by accomplishing related results as needed.

• Identify and assess customers' needs to achieve satisfaction.

• Build sustainable relationships of trust through open and interactive communication.

• Provide accurate, valid, and complete information by using the right methods/tools.

• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

• Go the extra mile to engage customers.

• Resolve customer complaints via phone and ticketing system.

Requirements:

• At least 6 months Customer Service experience, preferably in Shipping & Logistics

• Customer Service certification is a plus.

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

• Possess an upbeat, positive and enthusiastic attitude. Create relationships from a cold start.

• Confident, self-starter who works well independently.

• Must be highly self-motivated.

• Professional phone etiquette.

• Team player with a positive attitude.