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ATV GUIDE

Hanover / St. James / Westmoreland
Not disclosed
Contract
Updated 20/03/2025

Core Function:

As a tour guide, you are responsible for providing accurate tour information to guests and consistently deliver a safe fun-packed experience.

Education and Experience: (Minimum Requirements)

At least 3 CXC subjects including English
A foreign language is a definite asset
Two years driving experience
Valid driver’s License

Certificate in public speaking is desirable
C.P.R. and First Aid
Team Jamaica certification

Specialised Knowledge, Skills and Abilities

Good verbal and written communication skills
Good human relations skills
In-depth knowledge of tour
Ability to calm disgruntled and/or challenging guests

Pleasing personality
Ability to handle complaints
Ability to work under pressure
High professional & ethical standard
Passion for nature & the environment
Must have the physical ability to frequently lift and carry heavy to moderate weights.
Ability to use initiative

Special Conditions Associated with the job

Outdoor environment

May be required to work beyond normal hours
Duties and Responsibilities
- Represent Chukka Caribbean professionally at all times.
- Conduct oneself consistent with the policies and procedures of the company.
- Ensure that you’re properly groomed and neatly attired in the company uniform at all times.
- Carryout daily operation to ensure a smooth and efficient flow.
- Report all incidents and accidents to the Team Leader/Supervisor immediately.
- Complete accurately all incidents and accidents reports. Information must be communicated to the Team Leader/Supervisor immediately.
- Conduct equipment maintenance according to schedule.
- Ensure that the area and facilities are clean and free of litter to enhance the attractiveness of the site.
- Adhere to all company standards and policy.
- Maintain a harmonious team spirit among team members by maintaining friendliness, professionalism and adherence to company vision and values.
- Assist with periodic inventory of resources and equipment.
- Ensure to report any equipment failure, malfunction & breakdowns.
- Conform to all safety practices that are put in place.
- Conduct the tour operations in accordance with the environmental policy of the organization.
- Assist with repairs and maintenance of tour vehicle and infrastructure.
- Conduct schedule Trail and equipment inspection and accurately log the information.
- Report any inspection or tour abnormality to the Team Leader/Supervisor immediately.
- Conduct routine washing and sanitization of units and equipment.
- Take ownership of all equipment whether assigned or unassigned.
- Ensure equipment are adequate and clean prior to guests arrival
- Prepare guest for tours in accordance to safety standards and company policies.
- Conduct orientation in accordance to company standards.
- Ensure that all guests are provided with accurate tour information.
- Carry guest on tour in accordance to training.
- Ensure that guests adhere to all safety procedures.
- Recommend the removal from the tour; anyone who breaches the safety procedures.
- Recommend the removal of anyone from the tour; anyone who fail to meet the minimum requirements.
- Recommend the discontinuation of a tour for safety reasons.
- Perform other related duties assigned from time to time.
- Attend regularly scheduled meetings.
- Conduct minor repairs of tour area, resources and infrastructure.
- Work at other locations as assigned.
- Effectively carry out all other assigned duties from time to time by your supervisor or manager.

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