Functions:

 Administrative

• Supervises chefs and all staff to ensure that duties are being carried out as required.
• Trains chefs and all staff to ensure they are knowledgeable in their job functions.
• Schedules daily and weekly tasks and assists in the preparation of staff work schedule to ensure maximum efficiency.
• Provides daily and weekly cash reports and reconciliation and accounts for variances.
• Uses software to prepare weekly/monthly/annual sales, income and expenditure reports and other accounting records.
• Assists in preparing payroll and ensuring that taxes, deductions and regulatory requirements are met.

 Purchasing

• Conducts stock count of inventory and accounts for variances.
• Ensures that materials are ordered and delivered in a timely manner and that sufficient materials and finished product inventory are always on hand.
• Assists in search for (additional) suppliers, and secures the best prices for materials.

Food Service, Customer Service & Cash Management

• Leads the chefs and servers in preparing and serving delicious and attractive meals.
• Ensures that food is adequately pre-prepped to facilitate speed, consistency and efficiency.
• Collects cash from in-store sales and accounts for cash movement.
• Ensures that lodgments are made in a timely manner.
• Assists customers, explains the menu offerings and answers customer questions.
• Upsells customers by proposing additional menu items to complement items ordered.
• Ensures customer satisfaction and solves customer issues.

Production and Quality

• Ensures that standard procedures and recipes are documented and current to ensure consistency.
• Works according to standard recipes and procedures, and ensures that all staff conform to recipes, procedures and policies.
• Ensures that all areas, work and dining areas, equipment and work tools are clean and sanitized.
• Ensures the quality of raw materials and finished products and meals.
• Ensures protection and preservation of company’s materials and resources to prevent damages and loss.
• Ensures that quality, food safety and inventory tracking records are completed accurately.
• Ensures that the company meets Bureau of Standards and Public Health Requirements by adhering to Good Manufacturing Practices (GMPs) and facilitating inspections.

Sales & Marketing

• Creates and implements various marketing strategies and utilizes various marketing media to boost sales.
• Communicates marketing materials to prospective customers and seeks out business contracts and catering opportunities.
• Seeks out, plans and attends promotional events.
• Creates or supervises the creation of content for social media pages.
• Manages business’ social media pages and general online presence. Posts content and responds to messages and comments.
• Creates and adheres to social media posting schedule. Ensures frequent and consistent posting.
• Speaks on behalf of the company for marketing purposes and communicates with media houses.

Recipe and Product Improvement & Development

• Develops and improves standard recipes to improve quality while controlling cost.
• Researches new or improved product and meal ideas based on customer feedback, and assists in realization of new or improved products and offerings.
• Documents and implements standard food portion sizes and verifies that these are followed.
• Calculates and controls recipe costing and makes suggestions to minimize recipe cost.

Job Specifications

• Minimum 2 years’ experience in commercial food preparation.
• Diploma in a food related discipline or minimum 1-year experience in a Food & Beverage Supervisory role.
• Excellent knowledge of Microsoft Office.
• Knowledge of QuickBooks/Zoho Books, Loyverse or other accounting and inventory management software is an asset.
• Great culinary creativity.
• Willing and able to fill in for the Chef and any position when required.
• Great computation and money management skills.
• Excellent customer service and communication skills
• Highly self-motivated and target driven
• Good management and interpersonal skills
• Able to use initiative and good problem solving skills.
• Ability to independently plan and organise one’s own activities.
• Reliable, accountable, responsible and trustworthy
• Valid food handlers permit
• Able to work early morning and late evening.
• Possession of a drivers’ license is an asset.