JOB TITLE: SYSTEMS ADMINISTRATOR

Are you an experienced IT Systems Administrator looking for an opportunity to make a real impact? GENESIS Insurance Brokers & Benefits Consultants Ltd is a leading and dynamic firm with a close-knit team and a strong commitment to efficiency and innovation. We are seeking a proactive and results-driven individual to support our operations by managing and enhancing our IT infrastructure and technical support services.

Key Responsibilities:

1. IT Infrastructure Management & Maintenance

• Oversee server administration, ensuring optimal performance, patch management, and uptime.
• Manage all software applications and productivity tools.
• Manage hardware upgrades and configurations.
• Ensure proper network performance, security, and connectivity. Troubleshoot and resolve any issues promptly.
• Implement and enforce IT policies, best practices, and security protocols.
• Liaise with technology vendors on purchase of new equipment.
• Work closely with MSPs and other third parties to ensure all systems are optimally managed.

2. User & Desktop Support

• Provide technical support for employees, resolving hardware, software, and connectivity issues.
• Set up and manage user accounts, permissions, and access controls in accordance with company policies.
• Train employees on IT best practices, cybersecurity awareness, and new software applications.

3. Security & Compliance

Work with MSPs to:

• Ensure endpoint security, including antivirus updates, security patches, and system hardening.
• Monitor network security, identifying and addressing vulnerabilities before they become threats.
• Manage firewall, VPN, and access control policies to safeguard company data and systems.
• Conduct periodic IT security audits to ensure compliance with industry standards and regulations.

4. PBX & Telephony System Management

• Maintain and troubleshoot the PBX phone system, ensuring clear and reliable communication.
• Configure extensions, call forwarding, voicemail, and other telephony features for staff.

5. Data & Application Management

• Administer and maintain software application servers such as Microsoft Office 365, Azure, Active Directories, Accounting, HR, Claims Management, Customer Management, and other brokerage specific software.
• Work with vendors and third-party providers to resolve software-related issues.

6. Backup & Disaster Recovery

• Implement and manage automated backup solutions to protect critical business data.
• Conduct regular system backups and perform test recoveries to validate data integrity.
• Develop and execute disaster recovery plans, ensuring business continuity in case of system failures.

7. Continuous Improvement & IT Strategy

• Stay updated with emerging IT trends and technologies to improve business operations.
• Research, recommend, and implement new software, tools, or processes to enhance productivity.
• Collaborate with management to align IT strategies with business goals.
• Maintain accurate IT documentation, network diagrams, and asset inventories.

Educational Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field (preferred). Equivalent IT certifications and relevant experience may be considered in place of a degree.

• Certifications (preferred but not mandatory) such as Modern Desktop Administrator Associate, Azure Administrator Associate, Enterprise Administrator Expert, CompTIA A+, CompTIA Network+

Preferred Experience:

• 5+ years of experience in IT systems administration and network management.
• Hands-on experience with Office 365, Intune, and Active Directory.
• Experience managing PBX phone systems.
• Experience in managing software applications for accounting, HR, payroll, and so on.
• Strong knowledge of backup solutions and disaster recovery planning.
• Experience with cybersecurity best practices.

Professional Requirements:

• A proactive problem-solver with a keen eye for improvement.
• Detail-oriented and highly skilled in IT infrastructure management and troubleshooting.
• A team player who can communicate effectively with both technical and non-technical staff.
• Ability to represent the company in a professional manner.
• Strong analytical, problem solving, and organizational skills.

Why Join Us?

• Be a key player in a fast-paced and evolving environment.
• Work with a supportive team that values innovation and efficiency.
• Opportunity to make a real impact on IT strategy and operations.

If you’re ready to take on a challenging and rewarding role, apply today and be part of a company that values your expertise!