Summary

The Trainer will ensure that Radius’ clients training programs are effectively disseminated to new hires, supervisors and management staff.  The trainer is also responsible for professional development, on-going training and customer service training of staff members.

Essential Functions

• Staff member training and professional development.
• Training of new hires in all facets of customer service for our clients.
• Provide training on client systems, scripting, client procedures and collection regulations.
• Research and evaluate training methodology for entry level and current management positions.
• Participate in regular meetings and communicate opportunities for process improvements.
• Administrative and quality assurance duties such as attendance tracking, payroll, call monitoring and delivering coaching/feedback.
• Facilitate training via classroom (stand and deliver) and virtual (virtual training software) methods.
• All other duties as assigned.

Minimum Qualifications:

• Two to five years of training experience is required, preferably in a call center environment or closely related field.
• Tertiary level education preferred.
• Strong knowledge of education and training techniques preferred.
• Exceptional coaching techniques.
• Outstanding leadership and presentation skills.
• Ability to teach and support company policies and standards.
• The ability to effectively communicate and disseminate training and development materials to both agents and support staff.
• Proficiency in Microsoft Office Suite programs.
• Excellent attendance record.
• Must be very flexible to work evening, weekends and Public Holidays.

 Benefits

• Competitive Salary Rate and Annual Merit Pay Increases!
• Pension Retirement Plan with Contributions from Radius!
• Health, Dental, Vision, and Life Insurance Benefits
• Paid Time Off
• Free Wi-fi
• Free Transportation

Schedule:  Full Time/ 5 day work week

MUST BE ABLE TO PASS A CRIMINAL BACKGROUND CHECK AND DRUG TEST