FUSION BPO SERVICES
24-26 TRINIDAD TERRACE, NEW KINGSTON, KINGSTON 5
THIRD PARTY COLLECTIONS AGENTS
COMPETITIVE SALARY
Main Duties and Responsibilities:
- Contact customers on behalf of our client for the collection of deliquent accounts through telephone calls and emails
- Negotiate payment terms and methods when right party is reached
- Respond to customer queries and take appropriate action
- Submit disputes on behalf of customers through our client portal
- Submit invoices to customers through our client portal
- Adhere to FDCPA laws
- follow up with delinquent customer through emails
Qualifications and Experience Required
- At least 2 year experience with Third Party Collections
- Excellent negotiation and customer service skills
- Must have at least 5 CXC
Required Skills and Attributes
- Ability to handle confidential information
- Great analytical skills
- Attention to detail
- Excellent written and verbal communication skills
- Customer centric attitude
- Collaborative mindset
- Ability to work in fast pace environment
- Desire to meet and exceed measurable performance goals
- Highly self-driven sense of motivation
- Strong time management and organizational skills