You are invited to our Reservations Chat Open House on March 18 2025 - Earn USD500 Sign-on Bonus

Would you like an extra US$500 in addition to your base salary and incentives? If yes, attend our Reservations Chat Agent Open House on March 18, 2025 between 9:00 am - 3:00 pm and you could get hired on the spot

Tuesday, March 18, 2025

from 9:00 am to 3:00 pm

itel, Freeport House, 38 Coconut Drive, Montego Bay, St. James

****NEW RATES FOR TRAINING AND PRODUCTION*****

We invite all Reservations Chat professionals to come on board. 

Join a growing company where the sky is the limit. Currently we are seeking Reservations Chat professionals with a can do attitude, vivacious and outgoing personality, a team player, problem solver and all round customer service superstar.

****Great Benefits****

• US $500 Sign on Bonus
• Paid Training
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in an entry level position.
• Competitive Salary
• Health and Life Insurance
• Free transportation
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! We respect our employees and strive to make our environment exciting and fun!

Job Description: 

Chat/Email Specialists provide an exceptional first impression on behalf of our customers by quickly answering online chat/email requests from consumers. Each Chat/Email Specialist is responsible for having dynamic conversations that assist the consumer in their shopping process and result in the consumer wishing to do business with our customers. Conversations are not scripted. Chat/Email Specialists need to think quickly to provide a personalized experience for each consumer based on their wants and needs. Therefore, the ability to multi-task, research, improvise, and type quickly is a must. All communication with consumers takes place via our custom developed, web-based live chat console. This is not a sales position; however, each Chat/Email Specialist is responsible for meeting monthly metrics.

Essential Functions:

Provides timely and accurate information to incoming chats/emails.
Responds to incoming chats/emails according to established department policies and procedures.
Works closely with mentors, team leaders and chat/email management team to provide quality conversations to our customers and represent our clients in an effective and efficient manner.
Provides timely feedback to the company regarding chat/email and/or customer concerns.
Partners with management team to meet and exceed customer service expectations.
Regular on-site attendance; strict adherence to the Chat/Email Services Attendance Policy.

Competencies:

Written Communication
Interpersonal Skills
Multi-tasking
Adaptability
Consistency/Reliability
Attention to Detail

Qualifications:

Must be able to type 30 WPM.
Must be experienced at navigating website pages and quickly identifying information.
Must have effective written and oral communication skills.
Ability to multi-task and prioritize quickly.
Detail oriented and customer focused.
Possess critical thinking skills.
Adaptable
Career oriented and professional
Experience as a Sales and/or Customer Service Associate is a plus.
Fluent in multiple languages/bilinguals is a plus.