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Workforce Analyst
Position Objective:
The Workforce Management Analyst works to improve workforce management effectiveness by scheduling and forecasting for our fast-growing customer contact center. Successful candidates will also implement and optimize the usage of Workforce Management tools within a multi-channel contact center environment. One of the main functions of this position is forecasting our staffing needs, so you will need to consider the contact volume, headcount requirements, and time-off requests. This also requires real-time monitoring and oversight of our employees.
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Skills needed for Workforce Management Analyst
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