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Palace Resorts/Moon Palace

Wedding Customer Service Agent

Palace Resorts/Moon Palace

  • St. Ann
  • Not disclosed
  • Permanent full-time
  • Updated 22/10/2024
  • HUMAN RESOURCES
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Want to work for one of the top hotels in Jamaica?

Moon Palace Jamaica is seeking to engage a qualified and experienced Wedding Customer Service Agent to join our dynamic team.

Role Description

A full-time on-site role located in Ocho Rios for a Wedding Customer Service Agent. The Wedding Customer Service Agent will provide attention and service to couples who wish to start planning their wedding more than a year in advance of the ceremony date; offering excellent attention and service to avoid complaints. The candidate will professionally and completely hand over follow-ups to the Wedding Specialist on time.

The suitable candidate should possess the following:

Requirements:

  • Establish initial contact with the couple.
  • Listen to and understand the couple's needs.
  • Provide general information and address specific questions from the couple.
  • Confirm assigned locations and assist with changes to them.
  • Gather necessary information and provide event details.
  • Professionally and completely hand over follow-ups to the Wedding Specialist on time.
  • Understand and read wedding contracts.

Experience and Qualification:

  • 1 Year Experience in Customer Service role
  • Bachelor's Degree in Public Relations, Administration, Tourism, Events Management or related fields. 
  • The ability to use Office Suite & Canva
  • Web and Social Media Management
  • Basic knowledge of design platforms
  • Opera management

 

NB: We thank all applicants for their interest, however, only short listed candidates will be contacted.

Ref: Sales & Wedding Vacancy
Apply Now

Palace Resorts/Moon Palace

Palace Resorts/Moon Palace

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