Travel Services Sales Staff

Travel Services Sales Staff

Position Summary

The ideal candidate will have prior experience in retail travel sales and be responsible for promoting and selling travel-associated services, including visa concierge, travel insurance, eVisas, ETAs, and other related products. The role involves achieving sales targets, ensuring customer satisfaction, and contributing to the growth of the organization.

Key Responsibilities

- Promote and sell travel-related services, such as visa concierge, travel insurance, eVisas, ETAs, and bundled packages.

- Leverage prior retail travel sales experience to identify customer needs and recommend appropriate services.

- Build and maintain strong relationships with retail travel clients and individual customers.

- Achieve monthly, quarterly, and annual sales targets as assigned.

- Provide personalized assistance to customers, addressing their travel-related queries and needs.

- Resolve customer concerns and issues promptly to ensure satisfaction.

- Stay updated with the latest travel-related products, regulations, and market trends.

- Actively cross-sell and upsell additional services to enhance customer experience.

- Ensure accurate and timely processing of customer requests and applications.

- Gather feedback on customer preferences and competitor activities to inform sales strategies.

Core Sales Competencies

- Strong understanding of retail travel sales and customer engagement.

- Excellent communication and interpersonal skills for building client relationships.

- Proven ability to achieve and exceed sales targets consistently.

- Proficiency in cross-selling and upselling techniques.

- Problem-solving skills with a customer-focused approach.

- Ability to work independently and as part of a team to achieve common goals.

- Proficient in using CRM tools and Microsoft Office Suite.

Qualifications and Skills

Education: Bachelor’s degree in Business Administration, Tourism, Marketing, or a related field.
Experience: 2-3 years of experience in sales, including retail travel sales or related industries.
Skills:
- Strong sales and negotiation abilities.
- Customer-focused with problem-solving aptitude.
- Knowledge of travel-related products, visas, and industry trends.