Trainer

The Trainer will ensure that Radius’ clients training programs are effectively disseminated to new hires, supervisors and management staff.

Summary

The Trainer will ensure that Radius’ clients training programs are effectively disseminated to new hires, supervisors and management staff.  The trainer is also responsible for professional development, on-going training and customer service training of staff members.

Essential Functions

• Staff member training and professional development.
• Training of new hires in all facets of customer service for our clients.
• Provide training on client systems, scripting, client procedures and collection regulations.
• Research and evaluate training methodology for entry level and current management positions.
• Participate in regular meetings and communicate opportunities for process improvements.
• Administrative and quality assurance duties such as attendance tracking, payroll, call monitoring and delivering coaching/feedback.
• Facilitate training via classroom (stand and deliver) and virtual (virtual training software) methods.
• All other duties as assigned.

Minimum Qualifications:

• Two to five years of training experience is required, preferably in a call center environment or closely related field.
• Tertiary level education preferred.
• Strong knowledge of education and training techniques preferred.
• Exceptional coaching techniques.
• Outstanding leadership and presentation skills.
• Ability to teach and support company policies and standards.
• The ability to effectively communicate and disseminate training and development materials to both agents and support staff.
• Proficiency in Microsoft Office Suite programs.
• Excellent attendance record.

 Benefits

• Competitive Salary Rate and Annual Merit Pay Increases!
• Pension Retirement Plan with Contributions from Radius!
• Health, Dental, Vision, and Life Insurance Benefits
• Paid Time Off
• Free Wi-fi
• Free Transportation

Schedule:  5 days/40 hour week

       Must be flexible to meet training needs; available for Public Holidays and evenings.

MUST BE ABLE TO PASS A CRIMINAL BACKGROUND CHECK AND DRUG TEST