Traffic coordinators know every aspect of a company’s workflow and production processes, and can be trusted to keep things moving under pressure and on tight deadlines.
01 - Coordination of Inputs | • Coordinate necessary inputs for successful and efficient production by ensuring raw materials, tooling, and personnel are available and in good condition. |
• Ensure production processes run smoothly and meet client expectations. | |
• Liaise with internal departments, external suppliers, and other stakeholders to secure resources and ensure they are ready for use according to the production schedule. | |
• Take proactive measures to address any issues or deficiencies that may impact production quality or efficiency. | |
02 - Fixed Schedule Management | • Coordinate closely with the Pre Press department to ensure scheduled orders are prepared and ready for production. |
• Manage the 10 and 5-day fixed production schedules, ensuring correct prioritization of orders. | |
• Monitor the progress of scheduled orders to identify potential delays or issues. | |
• Review fixed production schedules to prioritize orders based on delivery deadlines, order complexity, and resource availability. | |
• Take proactive measures to address delays or issues to maintain schedule integrity. | |
03 - Order Status Monitoring | • Actively monitor the status of scheduled orders to ensure Pre Press is working on assigned priorities and that all necessary inputs are in place for production. |
• Communicate effectively with the Pre Press team to ensure timely addressing of assigned priorities. | |
• Identify and resolve potential bottlenecks or delays promptly. | |
• Maintain constant vigilance over order progress to meet production timelines and exceed client expectations. | |
• Regularly check the status of pre-production tasks such as artwork approvals, job bag reviews, and credit approvals. | |
• Track orders missing art and credit approvals and communicate actively with the Customer Success Manager regarding order statuses | |
• Track service levels provided to the Sales team, including order status and production progress and provide timely updates to sales team and stakeholders regarding order status | |
04 - Risk Identification and Mitigation | • Address risks promptly and effectively to minimize production delays and ensure smooth execution of scheduled orders. |
• Analyze factors like client requirements, production capabilities, and resource availability to determine risk likelihood and impact. | |
• Conduct thorough risk assessments for each scheduled order. | |
• Identify potential risks, such as missing art approvals, job bag reviews, credit approvals, ink tuning, raw material availability, and tool conditions. | |
• Take proactive measures to mitigate identified risks like expedite approvals, secure necessary resources, or adjust production schedules as needed. | |
05 - Production Schedule Support | • Assume responsibility for production planning during the Production Planner's absence. |
• Collaborate closely with the Production Planner to maintain and update the production schedule. | |
• Ensure continuity in production planning and keep all stakeholders informed of any changes or adjustments. | |
• Ensure the schedule accurately reflects current production requirements and client commitments. | |
• Identify and incorporate changes to orders, production capabilities, or resource availability into the schedule promptly. | |
06 - Root Cause Analysis and Communication | • Analyze production data, interview relevant stakeholders, and review process documentation. |
• Collaborate with relevant departments to implement solutions to prevent recurrence of issues by ensuring corrective actions are effective. | |
• Conduct root cause analysis to identify underlying causes of schedule changes and communicate findings to the Customer Success Manager. | |
• Foster a culture of continuous improvement and maintain robust production schedules. | |
• Investigate deviations or disruptions to the production schedule and determine appropriate corrective actions to address root causes. |