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Teller
LASCO Group
- Kingston and St. Andrew
- Not disclosed
- Permanent full-time
- Updated 17/02/2025
- HRM
Performs a variety of professional teller services to our Cambio’s customers and accurately and efficiently completes customer transactions.
LASCO Financial Services Limited, one of Jamaica's leading money services business, is seeking qualified applicants to fill the role of teller in one of it's money stores. If you believe your talent and qualifications are aligned, we invite you to register your interest.
DUTIES AND RESPONSIBILITIES
- Provides professional teller services to customers by prompt acknowledgment of the customer, maintaining a friendly and courteous demeanor, ensures customer satisfaction on transaction requests and presents a professional image at all times.
- Balance currency, coin, and cheques in cash drawers at end of day
- Receive all currency cash for exchange, verify amounts, and check for authenticity.
- Follows department policies and procedures, regulations and security procedures, completes necessary documents and maintain customer confidentiality.
- Examine Money transfer forms, verify information such as names of receiver & sender, addresses and identification of the persons receiving payments and the legality of the identification tendered.
- Enter customers' transactions into Customer Management System in order to record transactions and issue computer-generated receipts.
- Count all currency, coins, and cheques received, by hand or using currency-counting machine, for deposit or shipment to other branches or banks.
- Identify transaction mistakes when debits and credits do not balance.
- Explain, promote, or sell all services such as Mobile top-up, Money transfers, Cambio, Bill payments and any other value-added service.
- Perform clerical tasks such as cheque requisitions and lodgements.
- Monitor vaults to ensure cash balances are correct.
- Accurate Cash management
- Inform customers about Bank of Jamaica regulations
- Monitor all floor operations to ensure customer experience is excellent
- Ensure prompt response in service delivery
- Handle customer grievances in a timely manner
- Ensure conformity to customer service programme
- Ensure on-time opening of station/wicket
- Daily monitoring of floor to ensure rate display is accurate, water cooler is functioning, cleanliness of lobby and security is always in place
- Any other duty assigned.
SPECIFIC REQUIREMENTS
- Diploma in Business Administration, Finance or equivalent discipline or pursuing BSc.
- Minimum of one-year cash handling experience.
- Excellent customer service and communication skills.
- Detail oriented.
- Conflict resolution skills.
- Work a flexible schedule including Saturdays.
- Ability to effectively access and interpret information on computer screens, documents, reports and cash denominations.
- Ability to efficiently operate a PC, calculator, telephone, multifunction printer, and other office equipment.
PREFERRED REQUIREMENTS
- Prior teller experience.
- Basic accounting skills related to debits and credits.
- Experience with teller machine.
- Ability to work independently and as a team with excellent time management skills.
- Knowledge of personal computer and related word processing and spreadsheet software.
- Knowledge of various compliance regulatory requirements (AML, CFT etc.)
We appreciate all interested applicants; however, only shortlisted candidates will be contacted.
Ref: Tell2C
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