Telesales Representative

Company description:

Digicel Group Limited

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job description:

Job Title: Telesales Representative

Primary objective of the job: 

The Telesales Representative is responsible for frontline representation of Digicel Business products and services primarily to the SME space. This includes up selling and cross selling to our existing base, re-signs and the generation of new business opportunities to achieve the set target. The Telesales Representative will work in a small team to support and complement the face-to-face sales team and Business Account Managers.

Main Duties and Responsibilities:

• Continuously seek and capitalize on opportunities to exceed the expectations of customers (internal and external), by placing a keen interest in understanding and effectively resolving customer-impacting issues in a professional and result-oriented manner.
• Management of customer database to protect Digicel revenue, by re-signing existing business, identifying new GSM and ICT business opportunities within existing accounts and generating new business through cold-calling, referrals and through an understanding of the SME environment in Trinidad and Tobago.
• Work closely with Sales Team to achieve Business Sales target and assign calendar appointments to BSEs as required.
• Assist with customer’s requests for direct contact re-signs and query assistance.
• Ensure timely update and renewal of customer contracts and related database, contact details and sales activities.
• Ensure the timely and accurate update of all sales-related reporting databases, mechanisms and reporting tools as required.
• Attend and actively participate in all products and services training, utilize the acquired skills and product knowledge to enhance customer service delivery and make recommendations for improvement.
• Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.

Academic Qualifications and Experience Required:

• Tertiary level education in Marketing, Sales, Business Administration or Social Science
• At least one-year professional experience in a similar role
• Call center experience is considered valuable
• Some sales experience is preferred
• Experience in and with the mobile telecommunications sector would be considered an asset.
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements

Functional Skills:

• Strong sales experience (essential)
• Flexible – willing to work on a shift basis, covering customer and business demand.
• Good telephone etiquette/ experience
• Strong PC skills essential
• Target focused and driven.