Telecommunications Associate (Train Onsite Then Work From Home)

We are seeking a motivated and passionate Customer Service, Billing and Sales Associate to join us onsite and work from home and be a part of our fun-loving and hard-working telecoms team.

We are seeking a motivated and passionate Customer Service, Billing and Sales Associate to join us onsite and work from home and be a part of our fun-loving and hard-working telecoms team. If you are looking to build a fulfilling career, and the description above resonates with you, we want to work with you!

Are you an excellent verbal and written communicator, and a great listener? Do you thrive on a team that's focused on finding the best solutions for customers? Can you remain kind and supportive when customers share their frustrations? Do you have prior customer service, sales and telecoms experience and exposure to working with CRM applications?
 

Customer Service Associates in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance and troubleshooting as well as processing and handling adjustments for services and billing queries/error. Up-selling customers to new products or services may be encouraged.

Qualifications:

Our most successful candidates will have:

• A minimum of 3 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED..
• Must have a government issued ID, TRN and NIS card.
• Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays)
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
• Must be very tech savvy with strong abilities in handling troubleshoot techniques and resolving technical issues.
• Prior customer service and sales experience preferred.