Technical Team Lead

The Technical Team Lead ensures technicians perform diagnoses, repairs, maintenance, and installations efficiently, adhering to quality, safety, and manufacturer standards. The role includes providing technical support, mentoring, and ensuring first-time fix accuracy for vehicles.

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.
Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.
Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

Our Aftersales Team is currently looking for a talented Technical Team Lead to be the responsible for overseeing and ensuring that the diagnosis, inspection, repairs, maintenance, and installation work completed by the Technicians is done efficiently and in compliance with quality, safety, time, and manufacturer standards. This role includes providing hands-on technical support, mentoring technicians, and ensuring vehicles are fixed correctly on the first visit. 

Here’s what you’ll be doing:
•	Oversee all assigned work from start to finish, ensuring efficiency and productivity.
•	Conduct daily quality checks to maintain high workmanship standards.
•	Review, validate, and sign off on repair estimates.
•	Guide, assess, and recommend training for Technicians.
•	Assess upcoming booked jobs to anticipate vehicle needs and gain customer preapprovals.
•	Assist in job allocation and workload distribution when necessary.
•	Provide support on complex diagnostics and repairs.
•	Ensure adherence to manufacturer policies, warranties, and safety regulations.
•	Focus on first time-right repairs and timely job completion.
•	Prepare and submit reports to manufacturers.
•	Stay updated on automotive trends and technology, sharing insights with the team.
•	Address technician challenges and customer concerns professionally.
•	Oversee the proper use, maintenance, and safety compliance of vehicle hoists.
•	Keep Service Lead and Service Manager informed of job progress and issues.

We'll make a match if you meet the following requirements:
•	City & Guilds 1 and 2 or Advanced Diploma in Automotive Engineering or related qualifications
•	5+ years’ demonstrated experience in the automotive industry 
•	Expertise in vehicle, repairs, and maintenance, with a strong understanding of mechanical, electrical, and hydraulic systems.
•	Proficiency in using diagnostic tools and repair software
•	Valid driver’s license and clean driving record 
•	Great team player with good communication skills
•	Ability to work in a fast-paced environment and meet deadlines
•	High level of attention to detail and commitment to quality standards

Role Information:
•	Reports to: Service & Operational Excellence Manager
•	Location: Warrens, St. Michael
•	Work Model: On site

At Inchcape Americas, we are committed to building a diverse, inclusive, and authentic workplace. Inchcape is for everyone. If you are enthusiastic about this role and share our values of delivering great experiences through innovative thinking and working better together, we invite you to apply.
 
We support diversity and inclusion in all its forms, without discrimination based on age, gender, sexual orientation, nationality, religion, or disability.