Technical Support Specialist (Shopify & Node.js Integration)

Influx builds full-service customer support teams that can flex and scale monthly. We enable companies of all sizes to deliver consistent and high-quality service 24/7. Our team is growing and we are looking for highly competent Customer Service Agents for voice support.

🔧 Join a fast-growing global team and provide world-class technical support! 🌎

At Influx, we provide on-demand customer service for brands and tech companies 24/7, every day of the year—including holidays. Our remote-first workforce spans multiple regions, ensuring seamless and efficient technical support to customers worldwide.

We are seeking a detail-oriented, tech-savvy problem solver with strong technical support skills to join our growing Americas team!

💻 About the Role

As a Technical Support Agent, you will:
✅ Diagnose and resolve technical issues for customers across various industries.
✅ Provide expert support on web development, troubleshooting, and general IT-related queries.
✅ Communicate clearly and effectively via email and chat in fluent English.
✅ Collaborate with team members to improve service delivery and knowledge-sharing.
✅ Ensure a positive customer experience by demonstrating patience, empathy, and professionalism.

🔎 What We’re Looking For

🛠 Core Technical Skills:

✔ Technical Proficiency – Strong knowledge of IT troubleshooting, web technologies, and problem resolution.
✔ Problem-Solving Skills – Ability to diagnose issues quickly and implement effective solutions under pressure.
✔ Time Management – Ability to prioritize and handle multiple support tickets efficiently.
✔ Adaptability – Ability to learn new technologies, processes, and systems quickly.
✔ Knowledge Management – Effective use of internal documentation and resources to resolve issues efficiently.
✔ Continuous Learning – Willingness to stay updated on emerging tech trends and best practices.
✔ Shopify
✔ JavaScript
✔ Node.js

💡 Soft Skills:

✔ Empathy & Patience – Ability to remain calm and professional while assisting frustrated customers.
✔ Active Listening – Fully engaging with customers to ensure their concerns are thoroughly understood.
✔ Effective Communication – Ability to explain technical concepts clearly to non-technical users.
✔ Positive Attitude – A proactive and optimistic approach to customer interactions.
✔ Cultural Sensitivity – Ability to communicate effectively with customers from diverse backgrounds.

📜 Qualifications

✅ Tertiary qualification (completed or in progress) in Information Technology, Computer Science, or a related discipline (not necessary but preferred).

✅ Certifications in the technical field (preferred).

✅ Experience in technical reporting and documentation.

✅ Ability to multitask effectively while handling computer-based work and phone conversations.

✅ Minimum of 4 CSEC/GCE/CAPE passes (including Mathematics and English).

✅ 1 year of experience in a technical support or helpdesk role is desirable.

💻 Hardware Requirements

🔹 Minimum Requirements:

• Processor: Intel Core i5 or AMD Ryzen 5

• RAM: 8 GB

• Storage: 256 GB SSD

• Display: 15.6-inch Full HD (1920 x 1080)

• Operating System: Windows 10 or 11

🔹 Recommended Specifications:

• Processor: Intel Core i7 or AMD Ryzen 7

• RAM: 16 GB

• Storage: 512 GB SSD

• Display: 15.6-inch or larger Full HD screen

• Operating System: Windows 11

🔹 Additional Items:

• Webcam & Microphone – A high-quality webcam and microphone for virtual meetings and team communication.

🎁 What We Offer

🌍 Remote Work Flexibility – Work from home with a global team.
🚀 Professional Growth – Be part of a fast-growing company with opportunities for career advancement.
🤝 Supportive Work Culture – Join a team that values fairness, collaboration, and innovation.
🌟 Exciting Client Exposure – Work with leading tech companies in the USA, EU, and beyond.
💡 Continuous Learning – Gain new skills and training in an ever-evolving industry.

📢 About Influx

Influx is a fast-growing company providing on-demand customer service solutions for global brands and tech companies. Our fully remote workforce ensures 24/7 technical support while leveraging data, training, and insights to deliver world-class customer experiences.

If you have strong technical skills, problem-solving abilities, and a passion for customer service, we’d love to hear from you!