Technical Support Specialist

Company description:

Digicel Group Limited

Job description:

  Job Title: Technical Sales Support Specialist

Primary objective of the job: 

• The position of Technical Sales Support Specialist has been created to work with the Business Solutions Team to grow the business through our customers and meet revenue targets.
• The position requires the role holder to understand our customers’ business needs and processes and to design solutions capable of resolving these needs within the constraints of quality, cost and time.
• The role holder will be seen as the technical authority and knowledgeable on the suite of product offerings from Digicel Business Solutions.
   

Main Duties and Responsibilities:

• Understand the full portfolio of GSM and IOT products and services provided by Business Solutions.
• Support the design, installation. Integration , delivery and troubleshooting of Business Services
• Meet with customers and potential customers to gather information, understand business processes and develop an initial understanding of the solution requirement.
• Produce and document solution designs and network topology diagrams to support the technical solution being proposed.
• Able to demonstrate the use of consulting skills including: questioning, listening, ideas development, permission & rapport & influencing.
• Act as a technical design authority resource to both internal and external clients.
• Carry out proof of concept trials and technology demonstrations for partners & enterprise level customers.
• Delivering hands-on technical trainings

Academic Qualifications and Experience Required:

• Associate Degree/Degree  in an IT or Engineering discipline.
• Ability to demonstrate capability for solution based complex sales.
• At least 3 years’ experience in similar role

Functional Skills:

The successful applicant will need to demonstrate a track record of achievement in previous roles and a hunger for achievement. The successful candidate will need to have the following skills:

• Ability to present at board level to Corporate clients
• IOT Solutions
• Excellent Problem Solving
• Excellent communicator both verbally and through clear documentation
• Highly motivated, charismatic, confident.
• Good communication skills both written and oral.
• Excellent interpersonal skills
• Team player - establish good working relationships with the wider team
• Good Planning and Organizational Skills.
• Excellent networking skills.
• Being able to work under pressure and still maintain high level of professionalism.