Technical Support Specialist

As a Customer Service Representative, you'll be the primary contact for clients, offering support by answering inquiries and resolving issues. Key requirements include product knowledge, strong communication skills, a friendly demeanor, adaptability, and proficiency in CRM software.

Join Our Team as a Technical Support Specialist!

Are you ready to launch a rewarding career in technical support? Exciting opportunities await you, and now is the perfect time to take the next step in your professional journey!

📅 Daily Walk-In Interviews! Yes, you heard correctly! We're hosting walk-in interviews every day. This is your chance to step into a fulfilling career. Plus, when you start your training, you’ll be entered into a raffle for exciting prizes!

Why Work With Us? We're rolling out new programs designed for rapid advancement. If you're passionate about helping others and want more than just a job, this is the opportunity you've been waiting for!

Position: Technical Support Specialist As a Technical Support Specialist, you will be essential in fostering excellent relationships with our customers. Your key responsibilities will include assisting clients with their technical inquiries, resolving issues related to our products and services, and ensuring their overall satisfaction.

What We Offer:

• 🚀 PAID TRAINING! No experience? No problem! We provide comprehensive training to equip you for success.
• 🌟 Career Advancement! 90% of our leadership team started in entry-level roles—your growth is our priority!
• 💵 Competitive Compensation! Enjoy attractive hourly rates, overtime, and substantial bonus opportunities.
• 🤝 Supportive Work Environment! Collaborate with dedicated supervisors in a positive atmosphere.
• 🎉 Employee Appreciation Events! Participate in team-building activities and fun theme days!
• 🩺 Onsite Support! Access counselors and nurses for your well-being.
• 🏥 Health Insurance! We prioritize your health and wellness.
• 🚌 FREE Transportation! Get to work without the hassle!
• 🥗 Lunch Subsidy & Onsite Canteen! Stay energized throughout the day!

Spread the Word! Invite your friends and family! If you’re in Montego Bay or nearby, don’t miss out on this fantastic opportunity!

💥 WALK IN and take control of your future! 💥 Whether you’re looking for extra income or aiming to build a remarkable career, the door is wide open!

Transform Your Future! Take that bold step and join us today! Your dream job could be just around the corner. Let's make it happen!

Position Summary: As a Technical Support Specialist, you will handle inbound calls related to various merchant issues, such as statement inquiries, funding, bank account charges, and service queries. You will provide technical assistance for the CardPointe platform and terminals, addressing any POS device failures.

Essential Duties and Responsibilities:

• Respond promptly to customer requests and gather feedback for service enhancement.
• Maintain confidentiality while communicating effectively.
• Clearly articulate information in various situations.
• Manage multiple tasks while documenting customer interactions accurately.
• Commit to quality and continuous improvement.
• Meet productivity standards and complete tasks on time.
• Consistently show up ready to take on the day!
• Take ownership of your responsibilities and follow instructions diligently.

Minimum Qualifications:

• 3 CXCs / City and Guilds (including English) OR 6 months of Customer Service experience OR a Customer Service Certificate from HEART.
• Successful completion of a criminal background check.
• Basic computer skills and data entry experience are required.

Documents Required for Your Interview:

• Valid government-issued ID (Passport, National ID, Driver’s License)
• TRN
• NIS
• Relevant qualifications (CXC, Degrees, HEART Trust Certificates, etc.)

Dress to Impress! First impressions matter!

👉 Ready to take the next step? Just walk in—we can’t wait to meet you!

Let’s get started!