Technical Support Representative Needed in Portmore- Immediate Hire- Onsite

Are you looking for an opportunity to grow, earn, and thrive in a dynamic, people-first environment? Look no further! HGS, a global leader in Business Process Management and Customer Experience Optimization, is hiring passionate and driven individuals to join our team!

📢 Join Our Team at HGS – Where Your Career Takes Flight! 🚀

Are you looking for an opportunity to grow, earn, and thrive in a dynamic, people-first environment? Look no further! HGS, a global leader in Business Process Management and Customer Experience Optimization, is hiring passionate and driven individuals to join our team!

Why Choose HGS?

🌟 Competitive Compensation – Base pay, incentives, and shift differentials.
🏆 Reward & Recognition – Get recognized and rewarded for outstanding performance.
🩺 Comprehensive Insurance – Health, Life, Personal Accident & Critical Illness coverage.
🍽️ Subsidized Meals – Enjoy discounted, high-quality onsite meals.
🚖 Free Transportation – Shuttle service for early and late shifts.
🎓 Work and Study Program (WASP) – Get tertiary education at 50% off!
🎉 Fun & Engagement – Sports competitions, team-building events, and company swag.
📅 Flexible Shifts – Work-life balance with scheduling that fits you!
💰 Vacation & Sick Leave Encashment – Get paid for unused leave days!

Who We’re Looking For

✔️ CSEC (At least 3 subjects, including English A & Mathematics).
✔️ Tech-savvy – Basic PC skills (Word & Excel).
✔️ Customer Service Rockstar – Previous experience in Sales/Customer Service (6 months).
✔️ BPO/Call Center Experience (6+ months preferred).
✔️ Strong Communicator – Fast, clear, and effective written & verbal skills.
✔️ Problem-Solver – Ability to handle multiple chats, resolve issues & provide solutions.

What You’ll Do

🔹 Provide exceptional customer service through chat & phone.
🔹 Identify and assess customer needs quickly & efficiently.
🔹 Build rapport with customers, project empathy & positivity.
🔹 Solve problems, think on your feet, and follow through.

💼 Ready to take the next step? Apply today and become part of the HGS family!

📩 APPLY NOW! 🚀 Your career starts here!