Technical Support Representative

If you're passionate about technology, have three CSEC subjects (including English A), we want you on our team. Enjoy competitive salaries, comprehensive training, and a positive work culture. Apply now for a rewarding career at Startek!

About Startek:
Startek is a leading global provider of customer engagement services, delivering innovative solutions to some of the world's most respected brands. We pride ourselves on fostering a dynamic and inclusive work environment that encourages professional growth and personal development.

Position Overview:
Startek is seeking dynamic and tech-savvy individuals to join our team as Technical Support Representatives. As a Technical Support Representative, you will play a crucial role in providing exceptional customer service by assisting clients with technical inquiries and problem resolution.

Key Responsibilities:
- Provide technical support to customers via phone, email, or chat.
- Troubleshoot and resolve technical issues related to products or services.
- Assist customers in setting up, configuring, and using various devices and software.
- Document and track customer interactions, issues, and resolutions in a detailed manner.
- Collaborate with cross-functional teams to escalate and resolve complex technical problems.
- Stay up-to-date on product knowledge and industry trends to provide accurate and timely assistance.

Qualifications:
- Minimum of 3 CSEC subjects, inclusive of English A.
- Three months of customer service experience; technical expertise is a plus.
- Strong communication skills, both written and verbal.
- Tech-savvy individuals with a passion for technology.
- Ability to multitask effectively for computer work and phone conversations.

Skills and Abilities:
- Proficient in troubleshooting and problem-solving.
- Familiarity with computer hardware, software, and operating systems.
- Excellent customer service and interpersonal skills.
- Ability to adapt to a fast-paced and dynamic work environment.
- Enthusiastic attitude and willingness to learn and grow.

Benefits:
- Competitive salary
- Comprehensive training programs
- Health and dental insurance
- Career advancement opportunities
- Positive and collaborative work culture

Startek is an equal opportunity employer and encourages candidates from diverse backgrounds to apply.