Technical Support Agent (Remote Americas Region) Onport

Influx builds full-service customer support teams that can flex and scale monthly. We enable companies of all sizes to deliver consistent and high-quality service 24/7. Our team is growing and we are looking for highly competent Customer Service Agents for voice support.

🔧 Join a fast-growing global team and provide world-class technical support! 🌎

At Influx, we provide on-demand customer service for brands and tech companies 24/7, every day of the year—including holidays. Our remote-first workforce spans multiple regions, ensuring seamless and efficient technical support to customers worldwide.

We are seeking a detail-oriented, tech-savvy problem solver with a strong technical background, API integration knowledge, and programming experience to join our growing Americas team!

💻 About the Role

As a Technical Support Agent, you will:
✅ Diagnose and resolve technical issues for customers across various industries.
✅ Support eCommerce platforms by troubleshooting system issues, integrations, and performance concerns.
✅ Work with APIs, assisting customers in troubleshooting API integrations and system connectivity.
✅ Assist with programming-related inquiries, including JavaScript & Node.js troubleshooting.
✅ Provide expert support on web development, technical issues, and debugging.
✅ Communicate clearly and effectively via email and chat in fluent English.
✅ Collaborate with team members to improve service delivery and knowledge-sharing.
✅ Ensure a positive customer experience by demonstrating patience, empathy, and professionalism.

🔎 What We’re Looking For

🛠 Core Technical Skills:

✔ Ecommerce Experience – Prior experience supporting eCommerce platforms, integrations, or troubleshooting online store-related issues is preferred.
✔ API Integration Knowledge – Understanding of how APIs work, debugging API errors, and helping customers resolve API connectivity issues.
✔ Programming Skills – Must be comfortable with JavaScript and Node.js for troubleshooting and customer guidance.
✔ Technical Proficiency – Strong knowledge of IT troubleshooting, web technologies, and problem resolution.
✔ Problem-Solving Skills – Ability to diagnose issues quickly and implement effective solutions under pressure.
✔ Time Management – Ability to prioritize and handle multiple support tickets efficiently.
✔ Knowledge Management – Effective use of internal documentation and resources to resolve issues efficiently.
✔ Continuous Learning – Willingness to stay updated on emerging tech trends and best practices.

💡 Soft Skills:

✔ Empathy & Patience – Ability to remain calm and professional while assisting frustrated customers.
✔ Active Listening – Fully engaging with customers to ensure their concerns are thoroughly understood.
✔ Effective Communication – Ability to explain technical concepts clearly to non-technical users.
✔ Positive Attitude – A proactive and optimistic approach to customer interactions.
✔ Cultural Sensitivity – Ability to communicate effectively with customers from diverse backgrounds.

📜 Qualifications

✅ Tertiary qualification in Information Technology, Computer Science, or a related discipline (preferred but not required).
✅ Experience in technical reporting and documentation.
✅ Ability to multitask effectively while handling computer-based work and customer interactions.
✅ 1 year of experience in technical support or a helpdesk role is desirable but not required.

🔹 We strongly encourage applications from candidates who have bothacademic and professional experience in the field. Whether you have gained expertise through formal education, self-learning, or practical work experience, we value a diverse range of backgrounds and skills!

💻 Hardware Requirements

🔹 Minimum Requirements:

• Processor: Intel Core i5 or AMD Ryzen 5

• RAM: 8 GB

• Storage: 256 GB SSD

• Display: 15.6-inch Full HD (1920 x 1080)

• Operating System: Windows 10 or 11

🔹 Recommended Specifications:

• Processor: Intel Core i7 or AMD Ryzen 7

• RAM: 16 GB

• Storage: 512 GB SSD

• Display: 15.6-inch or larger Full HD screen

• Operating System: Windows 11

🔹 Additional Items:

• Webcam & Microphone – A high-quality webcam and microphone for virtual meetings and team communication.

🎁 What We Offer

🌍 Remote Work Flexibility – Work from home with a global team.
🚀 Professional Growth – Be part of a fast-growing company with opportunities for career advancement.
🤝 Supportive Work Culture – Join a team that values fairness, collaboration, and innovation.
🌟 Exciting Client Exposure – Work with leading tech companies in the USA, EU, and beyond.
💡 Continuous Learning – Gain new skills and training in an ever-evolving industry.

📢 About Influx

Influx is a fast-growing company providing on-demand customer service solutions for global brands and tech companies. Our fully remote workforce ensures 24/7 technical support while leveraging data, training, and insights to deliver world-class customer experiences.

If you have strong technical skills, experience with eCommerce or APIs, and a passion for problem-solving, we’d love to hear from you! 🚀

📩 Apply Now!