Technical Solutions Specialist - Business Solutions - Business Sales

JOB SUMMARY: The incumbent works collaboratively with the Sales, Marketing and Operations team by providing presales support to deliver customized voice and data communication solutions to Enterprise customers.

The responsibility involves the design and configuration of networked systems and solutions across multiple fields of expertise to meet customer needs.

In addition, the position has the task of training customers and internal stakeholders on new products and services technology and quality audit of communication solution installations to ensure compliance with international standards.

KEY FUNCTIONS

• Technical consultancy, solutions design and costing services effectively provided for Account Managers and other members of the Business Sales Team with respect to communications solutions inclusive of cloud business systems, data facilities, modems, voice bridges, all networking (copper/fibre/Wireless) and related special services equipment.

• Cost-effective analysis completed prior to implementation of proposed communication solutions; identification of industry-specific solutions. 

• End user customer training on the use of implemented voice/data/cloud solutions

• Vendor identification and selection in line with anticipated customer solutions, expectations and budgetary constraints; review of relevant tender documents to validate alignment with technical solutions to meet customer needs; prepares draft specifications for purchase of communications solutions.

• Availability of plant facilities (Copper/Fibre) is validated via conduct of line surveys prior to recommendation of solutions for customers; standards are maintained by performance of quality checks, on work completed by installation and maintenance personnel.

•  Voice and data communications solutions for Business customers are designed and configured (inclusive of LAN and WAN solutions.

• Provide optimal decision-making by providing technical consultancy services to Business Sales Account Managers and stakeholders. Prepares network technical specifications and advises on product viability by keeping abreast of current and emerging technologies, research and analyses engineering and relevant cost data, on new communications systems and technology.

• Completion of technical audits to assure consistent application and continual effectiveness of solutions; aimed at benchmarking and collation of best practice information.

• Follow codes, legal regulations and standards to maintain a safe work environment while adhering to safety and housekeeping requirements as per Company's practices and procedures.

• Performs such other related duties as may be assigned by the Senior Manager Business Solutions inclusive of preparation of purchase requisitions and other related support documentation.

EDUCATION/EXPERIENCE:

• Bachelor's Degree in Electrical, Electronic, Telecommunications Engineering or Computer Science.
• At least five (5) years’ experience in voice and data network design, costing and implementation.
• Proficient in Microsoft Office Suite.

NOTE: Any relevant combination of qualifications and experience at an appropriate level to competently perform required duties will be considered.

KNOWLEDGE OF:

• TSTT products and services, with an understanding of TSTT’s core and distribution/mobile/fibre/wireless network technology and topology.
• TSTT’s cloud solutions and data center design and capabilities.
• Microsoft Office Suite Applications (inclusive of Teams).
• Networking (LAN, WAN, and related protocols i.e., DHCP, TCP/IP, SNMP).
• Current key players in the networking and IT Security space i.e. Juniper, Fortinet, CISCO, Huawei, Oracle, Checkpoint to name a few.
• VMWare, Veeam and other Data Centre focused IT solutions.
• Session Initiation Protocol (SIP) solutions design and implementation from both an ISP delivery to customer environment perspective.
• Cloud collaboration tools.

FUNCTIONAL COMPETENCIES: 

Building Relationships: Possess the ability to appreciate diversity amongst all individuals and groups contacted during the course of work and have the ability to establish and maintain healthy and effective working relationships with all such individuals.

Time Management Skills: Display effective time management skills to meet critical deadlines such as adapting to varying circumstances on order to maintain stability by effectively delegating responsibilities and prioritizing tasks. 

Time Management Skills: Display effective time management skills to meet critical deadlines such as adapting to varying circumstances on order to maintain stability by effectively delegating responsibilities and prioritizing tasks.

Technical & Professional Skills- Demonstrating broad, in-depth, and up-to-date knowledge on pertinent technical and engineering fields.

CORE AND LEADERSHIP COMPETENCIES:

Organisational Awareness: Contributes to the organisation by understanding and aligning actions with the organisation's goals, core functions, needs, and values. Contributes to the organisation by actively demonstrating the alignment of activities with the organisation strategies, key initiatives, core functions, needs, and values and supporting others to do the same.

Customer Focus: Prioritises and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.

Planning and Results Orientation: Invests time in upfront planning to achieve organisational goals and objectives while meeting quality standards, following the appropriate processes, and continuously assessing results.

Creativity and Innovation: Thinks beyond the confines of traditional models to recognise opportunities and find new and better ways of doing things to be and remain an agile broadband provider. Encourages experimentation and accepts failure as a driver of innovation.

Communication: Effectively and appropriately interacts with others to build relationships, influence others, and facilitate sharing ideas and information. Uses tact and diplomacy to navigate demanding situations. Relays key messages by creating a compelling story targeted to specific audiences.

Managing Through Change and Uncertainty: Adjusts thinking and behaviour to resiliently face change and uses experience to fuel growth. Embraces failure as a learning opportunity for themselves and others. Enables the process of change and transition while helping others deal with the effects of change.

Problem Solving and Decision Making: Use critical thinking to evaluate problems, gather information, understand causes, and identify the best workable solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.

DEADLINE DATE: Thursday 24th April 2025