Tech Support Agent - Work From Home (All Parishes)

Influx builds full-service customer support teams that can flex and scale monthly. We enable companies of all sizes to deliver consistent and high-quality service 24/7. Our team is growing and we are looking for highly competent Customer Service Agents for voice support.

Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.

Job Description

In this role, you will be answering customer questions for a range of companies around technical support and web development.

Duties:

• Providing timely and accurate technical support and assistance to customers through phone, email, or chat.
• Identifying and diagnosing technical issues, including hardware and software problems, and providing appropriate solutions.
• Having a deep understanding of the product or service being supported to effectively troubleshoot and resolve issues.
• Maintaining detailed records of customer interactions, inquiries, comments, and complaints to track trends and provide feedback to the product development team.
• Resolving customer complaints and issues professionally and efficiently, ensuring customer satisfaction.
• Adhering to company policies and procedures regarding customer interactions, data protection, and service levels.
• Communicate clearly and effectively via in fluent English

What We’re Looking for: 

• 1 year of experience in a similar role dealing with technical support/software support
• Excellent written and verbal English communication skills
• Strong problem-solving skills
• Must be able to multitask well, have great attention to detail, and be able to handle high volumes, all while providing a great customer experience.
• Must have a laptop with at least 8 GB of RAM and a processor of a core i3 or greater is required to handle multiple tools
• Internet Speed: Download: >= 60mbps / Upload: >= 60mbps
• Soft Skills: Data Analytical Skills, Prioritization/Multitasking, Researching Abilities, Patience and Exceptional Attention to Detail
• Technical Expertise: Information technology or technical support background is required. Familiarity with WordPress-specific coding standards is a plus.
• WordPress Proficiency: Hands-on experience with WordPress CMS, including themes, plugins, and core functions, knowledge of eCommerce integration & theme customization within WordPress is highly desirable.

What we’re offering:

• Join a high-growth startup, full of possibilities
• Professional and motivated colleagues from around the globe
• Fair and open culture
• Work-from-home arrangement
• Work with clients in the USA, EU and elsewhere

About us:

Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe. We also make good use of training, QA, data, and insights.

If this sounds like you or someone you know, apply now!