Surgical Sales Coordinator

We are looking for seasoned Sales Cooridnators to join the itel family!

Job Overview: 

The Surgical Sales Coordinator will sell and provide education on plastic surgery procedures and services. 

Duties & Responsibilities:  

• Receives live inbound calls in an active call queue from prospective patients with the goal of evaluating the patient for surgery 

• Consults with patient for all proposed procedure(s) and suggest surgical procedures based on wants/needs 

• Closes sales by building rapport with potential clients and overcoming objections 

• Prepares all necessary financial documents to secure surgery 

• Creates invoices and ensures all documents have been signed, completed, and uploaded before the end of pay-period 

• Makes outbound calls to prospective patients within 24-48 hours of receiving inquiry with the goal of evaluating patients for procedures they are interested in and suggests procedures based on their wants/needs and surgeon recommendations 

• Educates patients on the procedures, what it entails, what labs/clearances are required based on their age and medical history 

• Explains the process of booking to each patient and what to expect after booking since there are multiple departments working together  

• Notifies appropriate departments of last-minute add-ons to the schedule or changes 

• Assists surgeons with consultations on a weekly basis at the Mia Aesthetics clinic 

• Effectively performs follow up calls, emails, and texts to any prospective patients who did not move forward during their initial consultation 

• Works collaboratively with a team to ensure the best experience for the patient 

• Maintains detailed records of completed transactions for new and existing patients 

• Performs other duties as assigned 

Required Skills/Abilities:  

• Excellent consultative sales and skills for negotiations (2+ years preferred) 

• Proficient in Mac and Google Suite, and Microsoft products 

• Experience with Salesforce preferred but not required 

• Organized with attention to detail   

Education and Experience: 

• 5 CXC to include English and a numerical subject; Associates or bachelor’s degree preferred 

• Exception: 3 CXC minimum with previous BPO experience. 

• Social Media Savvy 

• Plastic surgery knowledge preferred 

• Sales experience preferred in a consultative setting (2+ years)  

Physical Requirements:  

• Prolonged periods of sitting at a desk and working on a computer