Supervisor/ Team Lead - Strong Technical background - 1- 2 year BPO experience - Min 5 CXC/GCE/CSEC
About Us
Humach is a fast-growing company based in the United States and is an industry pioneer in the contact center and digital Associate /AI industry, focusing on customer Service, Sales, and other Support. For over 34 years, the leadership at Humach has continued to revolutionize the CX industry into where we are today. We combine the best of human and digital Associates for the benefit of the end customer.
Humans + Machines
That's Humach
Supervisor - Inbound
The Supervisor is responsible for managing 15-20 Customer Service Associates, reviewing, and analyzing performance data, conducting root cause analysis for performance gaps, create improvement plans to address and correct and improve performance gaps. Supervisors will also be an integral part in the growth and development of the Customer Service Associates by enrolling and coaching them towards their career growth.
Essential Duties & Responsibilities
· Employee code of Conduct
· Compliance Requirements and Procedures.
· Call Handling
· Dress Code
· English Only Policy
· Attitude/Behaviour
· Integrity
Experience