Summer Job in Portmore - Customer Service Agent

Are you on Summer Break and available to work with us full-time for two months? Apply Now! Start On This Thursday!

Apply online https://jamcareers-ibex.icims.com/jobs/15346/summer-job-in-portmore---customer-service-agent/job

Visit our Portmore location 1 Gtech Park, Municipal Boulevard, Portmore St Catherine on Wednesday, June 19, 2024 at 9 AM.  

Please dress appropriately and take with you the below documents.
•	NIS
•	TRN
•	Government-issued ID

• Manage incoming calls from customers.
• Provide appropriate follow up which may include outbound calls.
• Assess customer’s needs and guide the customer accordingly.
• Maintains acceptable call lengths while remaining friendly, informative and helpful.
• Maintains productivity and quality standards.
• Demonstrates appropriate sense of urgency for customer responses.
• Escalates customer issues appropriately and correctly.
• Demonstrates timely accurate and professional customer service.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates knowledge and use of departmental resources, policies and procedures.
• Must be proactive in escalating systemic issues.
• Must be able to take ownership of contact, offer a callback to the customer if one is needed and provide a resolution to the customer.
• All other duties as assigned.

• Communication Skills
• Technical Skills
• Customer Focus
• Problem-Solving Skills
• Interpersonal Skills
• Flexibility

Minimum Qualifications
High School Completion or Minimum 3 CXC passes or equivalent qualification is preferred, or a combination of experience and related skills.