Store Manager-(Superpharm)

JOB SUMMARY

The Store Manager is responsible for the day-to-day management of the retail store, consistent with all legal and regulatory requirements and in accordance with overall Company policies, procedures and standards. He/she must maintain a contributory and cooperative relationship with other SuperPharm stores, the Central Support Unit, the Warehouse and Suppliers. He/She must develop and maintain staff of the highest caliber and integrity. The incumbent is required to build strong customer relations with external and internal customers and build external base.

• Leads and supervises the operations of the retail store and staff, opening/closing/rosters/changing shifts and task delegation of staff.
• Implements and manages the Company’s policies and procedures in respect of cash management, store security and inventory shrink/damages/expiries control.
• Manages and supervises the inventory process including receiving, stocking, pricing integrity, merchandising, labour and other operational processes to Company standards.
• Responsible for effective and proper procedures for receiving all products entering the store including verifying actual product against packing slips, confirming product integrity and checking product temperatures as needed.
• Processing Direct (Van Sales) Store Deliveries on a timely basis, ensuring Purchase Orders are processed before receipt of goods, the accurate receipt and posting of invoices and preparation for Accounts Payables.
• Ensure that goods, packaging and bakery items are promptly off loaded and stored neatly in appropriate areas – chillers, freezers, refrigerators, shelves and storeroom.
• Check inventory daily for damages and expiries and count inventory for audit purposes and assist in the management of damages, expiries and shrinkage.
• Leads and participates in Store’s quarterly stock counts, investigating variances and ensuring areas of improvement are addressed successfully.
• Processing outbound inventory shipments, including defective, damaged and expired merchandise to vendors.
• Ensuring goods return orders are processed and credit notes are received from vendors and attached to goods return orders before dispatch to Accounts Department for all returns to Vendors.
• Assisting with vendor management by providing delivery service reports, vendor fulfilment reports and any other relevant data.
• Performs and supervises merchandising by planning and ensuring the implementation, sets, resets and revisions.

• Facilitates the execution of all stores specific promotional and marketing programs as directed.
• Follows sales and production planning standards and ensures that the bakery department achieves the standards of performance as outlined in the work plan.
• Plan and order bakery ingredients, raw material, raw meat products and other products according to work plan and standards to maximize sales and gross profit.
• Follow all inventory control procedures to maximize product freshness, quality, turnover and availability for maximum sales.
• Ensures quality protection, accuracy and product rotation.
• Manages and analyses financial and performance data for the retail store and maintain budget controls. Build, adapt and follow-through on an effective business plan that achieves and exceeds quarterly sales targets.
• Leads and supports the team towards the achievement of monthly, quarterly and annual sales, and profitability and other financial and non-financial targets.
• Ensures that all new employees receive proper training and supervision and ensures correct ordering, receiving, unloading, storage and rotation of products and building of displays.
• Continuously looks for and recommends to Senior Management more efficient ways of managing store operations, improvements in assortment and improvements in creating and maintaining consistently the highest standards of customer service.
• Responsible and accountable for all customer relations. Listens, communicates and shares information to develop trust that ultimately results in customer commitment.
• Resolves customer complaints and helps respond to customers’ special needs.
• Monitors and analyses the customer service provided by staff and offer feedback, coaching and training.
• Recruits and hires for the retail store. Implements 30-day training plan and monitors performance continuously.
• Conducts mid-year and annual performance appraisals and creates, implements and monitors performance improvement plans for all employees.
• Motivates, trains, coaches, counsels, mentors and disciplines staff consistent with Company standards and policies.
• Hosts various staff meetings regularly and as required, e.g. pre-shift meetings and general staff meetings.
• Performs any other duties as assigned to assist in meeting the Company’s objectives.

QUALIFICATIONS:

• Bachelor’s degree in Hospitality or related disciple.
• At least 3 years’ previous retail or customer service experience.
• At least 1 year experience using inventory management systems including ordering, receiving and analysis of shrink.
• Computer Literacy
• The ability to work in a fast-paced environment.
• Intermediate level in Microsoft Word, Excel and Power Point. 

CORE COMPETENCIES:

• Strong interest in helping deliver exceptional and consistent customer service.
• Resilient, with ability to maintain a positive attitude in challenging situations.
• Proven track record of accomplishments in Food and Beverage industry.
• Ability to continuously move around all areas of the store on a daily basis, as well as ability to lift 20lbs.
• Ability to work flexible hours including extended days, nights, weekends and public holidays.
• Ability to inspire and motivate your team to ensure high performing, as well as fast service and friendly store.
• Adaptable/Flexible.
• Ability to work alone or as a part of a team.
• Ability to speak effectively with customers.
• Confident and self-motivated.