Store Manager

The Store Manager oversees the day-to-day operations and management of the store. He/she is responsible for ensuring goals, targets and objectives given for location are either met or surpassed and that excellent customer service is delivered.

KEY RESPONSIBILITES • Sell products manufactured and/or distributed by PING’S Distributors Ltd to customers. • Work closely with customers and identify their needs, create solutions, ensure a smooth sales process. • Generate new sales leads, either through business directories, client referrals, social media. • Attend monthly sales meetings to review prior month’s performance and becoming involved in future sales plans and follow strategies outlined. • Visit customers and introduce the full line of products within the company’s portfolio. • Build and maintain customer and employees relationships. • Constantly analyze markets to assess the performance of Ping's products • Assist with suggestions for possible new products/formulations • Schedule staff to ensure store is operated efficiently at all times MAIN DUTIES Cash Management: • Security of cash – Observe all points in the Company’s policy on security of cash • Operate and maintain a change float: purchasing change from the bank, issuing change to cashiers, daily checking of cashiers’ float. • Daily balancing sales and reconciling cash with Z-Tape. • Writing sales receipts on a daily basis. • Doing lodgement as often as required. • Operate and maintain a petty cash float: for the day-to-day expenses, preparing and submitting vouchers to Accounts department for reimbursement. Stock Management: • Ordering of goods: track movement of goods and ensuring timely replenishing of stock. • Checking of bins on shop floor on a daily basis for stock quality • Having a keen interest in storeroom to monitor stock levels and ensuring proper storage of goods. • Maintaining a warehouse ordering system which efficiently records goods running low or out of stock. • Writing and submitting to the Warehouse weekly order list of goods needed. • Receiving and checking deliveries of goods from the warehouse and ensuring timely distribution of goods to the shop floor. (Must be on the floor within 24 hours) • Visits to Warehouse to keep abreast of stock at least once a month. Personnel Management: • Continuous training and supervising the support staff. • Maintain proper staff files • Uphold discipline and maintain decorum in the store. • Ensure staff perform their duties in a timely and efficient manner • Make proper documentation of all Disciplinary Procedure. • Submit weekly payroll information to Accounts department and preparing salary for staff. General Managerial Duties: • Daily opening and closing of store • Ensuring security of customers, staff, goods and cash. • Keep abreast with current trends and fashion so as to better able to serve our customers • Attend meetings, seminars and training as required. • Assist with Stock-taking exercises if required. • Analyzing weekly sales and reporting top / poor performers Other duties • Create schedule and assist with maintaining the cleanliness of the store and facilities. • Perform any other duties and/or responsibilities given within the legal framework as Retail Store Manager whether minor, major or incidental tasks related to this portfolio. Qualification: • At least 4 years’ experience at a senior management level • Possess a high level of integrity, creditability and confidentiality • First degree in management studies would be an asset KSAs • Customer focus and results driven • Pricing • Vendor relationships management • Knowledge of consumer behaviour • Ability to effectively manage staff • Results Driven • Strategic planning • Excellent verbal and written communication skills • A track record of providing excellent customer service • Competence with computer system is required • Highly organized and responsible with an aptitude for problem-solving • A team player with a high level of dedication