Store Associate

The position title "Store Associate" is used for Part-time and Full-time Store personnel who perform a variety of duties. The duties Store Associates are assigned and trained to perform vary according to Store needs.

Store Associate

The position title "Store Associate" is used for Part-time and Full-time Store personnel who perform a variety of duties. The duties Store Associates are assigned and trained to perform vary according to Store needs.

Duties are grouped into general position responsibilities for training and assignment. The areas of responsibilities are:

• Shipment Processor

• Cashier

• Associate without Administrative Responsibilities

• Associate with Administrative Responsibilities

• Key Carrier

Whenever possible, the Company is committed to promoting from within. Promotion from one position to another is based on your qualifications, job performance and recommendations by your Store Leader to your District Leader.

With general direction from the Store Leader, this position requires the individual to provide superior Customer Service, complete sales transactions, and other merchandise transactions according to company procedures. It also requires Associates to maintain Store cleanliness and merchandise availability. Key Carriers, as well as Store Associates with administrative responsibilities, will complete assigned administrative tasks including opening and closing paperwork.

Essential Functions of the Store Associate Position

• Customer Service - Associate must be able to service Customers' needs and use sales techniques. Associate must understand Store layout and be able to respond to Customers' questions about the location of merchandise, payment and return policies, etc., in a prompt and courteous fashion. Associate must be able to communicate clearly with all Customers.
• POS Register Operation Associate must be able to enter data into register to accomplish various transactions (i.e., sales, refunds, payment by check or credit card, closing the register, etc.).
• Transaction Accuracy Associate is responsible for accurately recording transactions and making change. Associate will be held responsible for following the Cash Protection Procedures.
• Verification of Prices and Lot Numbers - Associate must be able to read small print to verify price, style, and size on items at the POS register, during shipment processing, and while maintaining racks throughout the day.
• Transaction Document Processing -Associate must process paperwork associated with all forms of POS transactions (i.e., refund and exchange, identification verification, verification of approval codes through check verification and/or credit card verification, manual completion of receipts and completing Customer information on checks, etc.).
• Bagging Customers Purchase - Associate must be able to package Customer purchases, unassisted, in bags provided for this purpose.
• Floor Control - Associate must be able to move freely throughout the Store to observe Customers, provide service, and detect theft or other security risks.
• Shipment Processing Associate must have the dexterity and physical ability to receive and move cases of merchandise weighing up to 50 pounds.
• Maintaining Racks and Overstock - Associate must have the ability to follow a colorized rack plan, locate and match mismates, and move merchandise in and out of overstock.
• Price Changes and Box Tagging - Associate must have the manual dexterity to change prices and tag merchandise as directed.
• Store Displays - Associate must be capable of changing Store displays and signs. This often requires the ability to climb step ladders.
• Other Administration To become a Store Associate with administrative responsibilities or a routine Key Carrier, Associate must demonstrate the ability to adequately perform all previously listed tasks and be able to complete and file paperwork as directed by the Store Leader.
• Store Opening/Closing Associate must have the scheduling flexibility and experience to open or close the Store as required. Associate must have the dexterity required to operate a key lock, a tumbler or keypad safe combination, and may be required to activate or deactivate an alarm system through the entry of a security code. Associate may also be required to lift or open a security gate.
• Housekeeping Associate must have the ability to complete routine, daily housekeeping tasks (i.e., vacuuming, glass cleaning, picking up trash, taking out trash and cleaning restrooms, etc.).

Qualifications, Knowledge, Skills and Abilities:

• Associates, including DECA students must be 17 years old.

• High school diploma is required for Full-time Associates. Two years of college or equivalent is

preferred, but not required.

• Part-time Associates may be hired while still in high school if they are 17 or in the DECA program.

• Successful completion of interview with the Store Leader and review by either the Training

Supervisor or District Leader.

• Demonstrated ability to work with people. Previous retail experience is desired but not required.

• Ability to read price information, Customer checks, Customer identification and similar written

materials (most with smaller type).

• Ability to complete basic math functions (addition, subtraction, multiplication, and division)

necessary to verify cash register balances and process refunds and returns.

• Ability to lift or move goods weighing up to 50 pounds a distance of several feet. Ability to lift merchandise in and out of overstock.

• Visual acuity sufficient to observe and detect signs of shoplifting or dangerous behaviour.

• Ability to hear and understand Customer and Associate inquiries, oral instruction from supervisors,

and emergency announcements.

• Sufficient manual dexterity to operate all registers and security equipment, package Customer

purchases, and restock shelves with new merchandise at an average rate of 75 to 100 units per

hour.

NOTE: Associate must possess the above-mentioned skills and abilities or be able to explain and demonstrate that they can perform the essential functions of this position, with or without reasonable accommodation, using some other combination of skills and abilities