Slot Attendants

Job Summary:\tPositively impacts the Casino guest experience, by providing warm and courteous service during interaction. Rates slot players and ensure the continuous operation of all slot machines.

Main Duties & Responsibilities:

• Ensures a complete understanding of and adheres to policies within the Employee Handbook, Department's Operational Manual and Gaming Regulations.
• Attends training, inclusive of AU Trainings, and meetings to ensure proper skills necessary to perform duties.
• Maintains a sound knowledge of the company's facilities and related services.
• Ensures a complete understanding of and adhere to the company's fire and safety procedures.
• Maintains confidentiality of information received at all times.
• Ensures that every guest encountered experiences our warm and friendly Bahamian culture and achieve a minimum of 80% ASAP observation scores.
• Solicits and captures all relevant information (telephone number, date of birth and e-mail) of Slot Players through sign-ups.
• Ensures the continuous operation of slot machines and proper functioning of devices such as radios and hand helds at all times.
• Routinely rotates assigned zones and observes the action of players and functioning of machines. Assist guests and/or alert Supervisor of any malfunction.
• Ensures every guest who signs up for the Free Daily Slot Tournaments experience a fun-filled and positive atmosphere.
• Ensures monthly quota is met relative to the mobile New Member Enrollment program.
• Assist in issuing players' cards to new and existing guests.
• Answers attendants/service light on the slot machines promptly.
• Determines problems with machine, whenever possible before opening machine.
• Completes "M.E.A.L." card each time a machine is opened (see operational manual for procedures.)
• Ensures that the assigned ACSC System Access Card is properly inserted into the card reader and registered with the system before opening the slot machine door.
• Follows proper procedures at Security Desk when obtaining and returning Slot Keys.
• Assists novice players in understanding how to play various slot machine games.
• Ensures Jackpots are completed within the designated time limit. (See Slot Operations Manual for details)
• Performs other reasonable duties as may be requested by Management.

Required Qualifications:
Ability to obtain a Gaming Board License for the Casino
Slot Operations experience
Excellent interpersonal skills
Proficiency in Microsoft Office
Minimum of a high school diploma
Excellent communication skills (written and oral)