Shift Supervisor

On behalf of the Caribbean Coffee Traders Ltd., Starbucks – The IRE Group of Companies is seeking to hire a Shift Supervisor.

•  Acts with integrity, honesty, and knowledge that promotes the culture, values, and mission of Starbucks.
• Executes store operations during scheduled shifts; organizes openings and closing duties as assigned.
• Provides quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards; or customized for customers, including changes such as temperature, quantity of ingredients, or substituted ingredients.
•  Follows health, safety, and sanitation guidelines for all products.
• Follows other Starbucks store operating policies, procedures, and standards, including cash register/management practices as well as store safety and security, and ensures the safety of all other partners during each shift.
• Discovers and anticipates customer and store needs by constantly evaluating the environment and customers for cues.
• Delivers legendary customer service to all customers by acting with a customer-comes-first attitude and connecting with customers / responding to their needs through clear and pleasant communication; follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Communicate information to the manager so that the team can respond as necessary to create the Third Place environment during each shift.

• Diploma or Associate's Degree in Hospitality, Business Studies, or similar discipline.
• Customer service experience in a retail or restaurant environment – 1 year.
• Experience in a role that requires constant interaction with and fulfilling the requests of customers – 1 year.
• Delegating tasks to other employees or coordinating the tasks of two (2) or more employees – 1 year.

• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.