Shift Supervisor

Assists the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to:
• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
• Executes store operations during scheduled shifts; organizes openings and closing duties as assigned
• Provides quality beverages, whole beans and food products consistently for all customers by adhering to all recipe and presentation standards; or customized for customers, including changes such as temperature, quantity of ingredients or substituted ingredients
• Follows health, safety and sanitation guidelines for all products
• Follows other Starbucks store operating policies, procedures and standards, including cash register/management practices as well as store safety and security, and ensures the safety of all other partners during each shift
• Discovers and anticipates customer and store needs by constantly evaluating environment and customers for cues
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with customers / responding to their needs through clear and pleasant communication; follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift
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Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed; provides feedback to store manager on partner performance during shift
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance
• Meets required dress code
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods and by collaborating with store manager to find new, create and effective methods of recognition
• Maintains regular and punctual attendance
• Works flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
Summary of Experience
• Customer service experience in a retail or restaurant environment – 1 year
• Experience in a role that requires constant interacting with and fulfilling the requests of customers – 6 months
• Delegating tasks to other employees or coordinating the tasks of two (2) or more employees – 6 months
Required Knowledge, Skills and Abilities
• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team