Shift Supervisor Acropolis

As the Shift Supervisor he or she will be responsible for monitoring all activity on the gaming floor and addressing any customer complaints that may arise while ensuring compliance of casino rules and regulations and delivery of excellent customer service.

The Acropolis Lounge is looking to identify a dynamic Shift Supervisor who can supervise, coordinate and monitor the activities of staff while ensuring excellent customer service. He r she will be responsible for monitoring all activity on the gaming floor and addressing any customer complaints that may arise while ensuring compliance of casino rules and regulations and delivery of excellent customer service.

RESPONSIBILITIES:

• Engage with patrons to ensure the highest level of customer service
• Receive and resolve customer complaints/issues, escalating when necessary 
• Train new staff
• Act as a relief Senior Cashier/Cashier when the need arises
• Monitor and collect any gaming credit issued
• Ensure the gaming lounge, amenities and environs are always clean and safe 
• Monitor patron activities to identify problems or potential problems such as signs of compulsive gambling, non-compliant behaviour and offer assistance or escalate if necessary
• Manage and monitor complimentary food and beverage extended to patrons ensuring correct quantities are ordered and the highest quality received
• Check equipment, including TV’s, gaming machines, audio, air units, credit card machines and general facility are functional and operating at optimal levels and report all problems/issues that need to be corrected 
• Assist with the successful execution of all promotions and reward program