Service Technician

Field Service technician

Service Technician

Role Overview:

Are you a skilled and reliable Service Technician with a passion for problem-solving and customer satisfaction? We're seeking a dedicated individual to join our team who will install, service, and maintain water filtration and treatment equipment. In this role, you'll play a crucial part in ensuring the optimal performance of our systems and building strong customer relationships.

Responsibilities:

• Installation & Maintenance: Install and service water filtration and treatment equipment at customer locations.

• Technical Expertise: Read and interpret technical manuals and diagrams to understand equipment specifications and operation.

• Diagnostic & Repair: Diagnose equipment issues and perform necessary repairs and maintenance.

• Equipment Programming: Program and configure equipment according to customer requirements and equipment specifications.

• Customer Communication: Provide clear and professional communication to customers regarding service updates and technical information.

• Documentation: Accurately complete service reports to help maintain detailed records of work performed.

• Team Collaboration: Collaborate effectively with the service department and other technical team members to ensure efficient service delivery.

• Customer Relationship Management: Build and maintain positive relationships with customers, ensuring their satisfaction.

Qualifications:

• High School Diploma with passes in English and Mathematics or a related numerical subject.

• Strong mechanical and electrical aptitude.

• Experience in plumbing, electrical, or AC/refrigeration is highly desirable.

• Excellent communication and interpersonal skills.

• Strong organizational and problem-solving abilities.

• Proficient computer skills.   

• Valid General Driver's License.

• Customer-focused with a commitment to providing exceptional service.

• *Or equivalent combination of education and experience.