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Service Support Professionals play a crucial role in ensuring exceptional customer experiences within our service department. They are responsible for addressing customer inquiries, resolving issues, and providing information about our products or services. CSRs serve as the frontline representatives of our company, embodying our values and commitment to delivering outstanding service.
Core Responsibilities:
Service Support Professional
Appliance Traders Limited
- St. Ann / St. Mary
- Not disclosed
- Permanent full-time
- Updated 27/01/2025
- hr manager
The ATL unbeatable group is seeking a Service Support Professional to join the Ocho Rios team.
Service Support Professional
Service Support Professionals play a crucial role in ensuring exceptional customer experiences within our service department. They are responsible for addressing customer inquiries, resolving issues, and providing information about our products or services. CSRs serve as the frontline representatives of our company, embodying our values and commitment to delivering outstanding service.
Core Responsibilities:
- Respond to customer inquiries.
- Answer incoming calls, emails, and messages promptly and professionally.
- Provide accurate information about products, services, pricing, and policies.
- Assist customers with warranty, special orders, processing returns and refund requests, and aiding in resolving billing inquiries.
- Resolve Customer issues
- Listen actively to customer concerns and empathize with their experiences.
- Investigate and troubleshoot issues to identify appropriate solutions.
- Take ownership of customer problems and follow through to resolution to increase customer retention.
- Ensure customer satisfaction.
- Maintain a positive and friendly demeanor in all customer interactions.
- Strive to exceed customer expectations by delivering personalized and attentive service.
- Solicit feedback from customers to gauge satisfaction levels and identify areas for improvement.
- Address customer complaints and de-escalate tense situations.
- Address customer complaints and de-escalate tense situations with patience and professionalism.
- Document all interactions with customers in the company’s CRM system and escalate unresolved issues to the appropriate department or supervisor.
- High school diploma or equivalent.
- prior experience in customer service, retail, hospitality or related field is desirable.
- Excellent communication skills, both verbal and written.
- Ability to remain calm under pressure.
- Proficiency in using Microsoft Office Software and experience with Customer Relationship Management Applications.
- Capable of multitasking, prioritizing responsibilities, and efficiently managing time.
Please Note: Only Short Listed Candidates Will Be Contacted. Thank you for your application.
Ref: Service Support Professional
Appliance Traders Limited
- 35 Half Way Tree Road, Kingston Jamaica W.I.
- 876-926-3370
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