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Fujitsu Caribbean

Service Desk Analyst (Hybrid Remote)

Fujitsu Caribbean

  • Kingston and St. Andrew
  • Not disclosed
  • Permanent full-time
  • Updated 01/07/2024
  • Human Resources
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Fujitsu Caribbean is seeking Service Desk Analysts in Jamaica. This is a permanent/ regular role, which provides hybrid remote work flexibility.

SERVICE DESK ANALYST (Hybrid Remote)


Your future is Fujitsu

At Fujitsu, we are driven by our purpose to make the world more sustainable by building trust in society through innovation.

 

We have been a pioneer in technology and innovation for over 80 years, and we are committed to using our expertise to help businesses and organizations transform for the digital age. We believe that digital transformation is essential to creating a more sustainable future. That's why we are working with our customers to develop solutions that can help them reduce their environmental impact, improve their efficiency, and create a more equitable society.

 

We are committed to contributing to the United Nations Sustainable Development Goals (SDGs). These goals are a blueprint for a better future for all, and we believe that technology can play a vital role in achieving them.

 

If you share our passion for making a meaningful impact on the world, we invite you to join our global family of 130,000 employees spanning more than 50 countries. We are a diverse workforce, and we offer a wide range of opportunities for you to grow and develop your career.

 

Together, we can create a more sustainable future for all.

 

About the role

The Service Desk Analyst will assist customers in eliminating possible interruption of service in their infrastructure. In so doing, you will provide monitoring response to alerts received from software tools into service/ helpdesk tools, ensuring that all incidents are recorded and resolved within customer Service Level Agreements (SLAs). This is a hybrid remote position which operates on a 24 x 7 shift rotation. 

 

Key responsibilities

  • Support Availability Management by ensuring all devices are monitored in line with contracts and SLAs.
  • Managing events and alerts by responding to these identified via monitoring tools and categorise in line with established processes and policies.
  • Managing calls from customers in support of service desk L1 functions.
  • Providing periodic reports as directed by Manager in support of analysis Event and Capacity Management functions.
  • Conducting technical assessments and providing consultation with customers and colleagues as required

 

Key qualifications and experience

  • Associate Degree in Computer Science or Information Technology
  • Minimum of 2 years in related experience in a progressive IT services environment
  • Technical competence in Azure Cloud Fundamentals or Service Management technologies 
  • Experience in using monitoring tool set
  • ITIL or Azure Fundamentals Certification will be considered an asset

 

Key attributes

  • Strong analytical skills with the ability to easily identify issues
  • Ability to work independently with a high level of attention to detail and quality
  • Excellent time management with strong planning and organization skills
  • Excellent interpersonal and communication skills
  • Expresses technical concepts precisely and professionally in both verbal communication and written reports with the effective use of various desktop productivity tools
  • An effective collaborator in engaging with clients, colleagues, senior management, vendors and other various stakeholders
  • Shows initiative and demonstrates commitment to self-development

 

Shape your world and achieve together

Fujitsu is an equal opportunity employer and prohibit discrimination and harassment of any kind. Here diversity and inclusion are essential to our success as we believe that everyone has something to contribute. As such, we are committed to creating an environment where all employees feel valued, respected and can thrive to reach their full potential.

 

Ref: Service Desk Analyst
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Fujitsu Caribbean

Fujitsu Caribbean

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