Server

Server

Job Purpose:  

To accurately and completely take food and beverage orders, efficiently serve food and beverages to customers, attend to customers' needs and to provide warm and friendly customer service that contributes to the overall customer experience as well as adhering to and promoting responsible service of alcohol.

Major Responsibilities and Accountabilities:

• Welcomes and seats customers upon arrival
• Introduces bar concept, menus and announces daily or specials
• Answers questions about menu items, ingredients, and pricing
• Records customers' orders for food and drink via POS
• Passes customer orders along to kitchen staff for preparation
• Prepares drinks and serves them to customers as required
• Collects food orders from the kitchen, verifies that they are correct, and serves them to customers
• Ensures that customers are satisfied with their meals and processes orders for additional courses if necessary
• Removes used dishes, glasses, and flatware from tables
• Prepares bills and delivers them to customers
• Processes cash and credit card payments and returns change to customers if necessary
• Sets tables with dishes, glasses, and flatware and refills condiments
• Maintains familiarity with menu items, specials, and restaurant information
• Maintains a clean and organized service area
• Assists with the disposal of trash according to established procedures
• Complies with safety, health and hygiene policies and procedures
• Performs other duties that may be required to enhance the operations of the Company

Health and Safety Protocol

• Ensure all guests answer the (Contact Tracing) entry questionnaire by the Hostess. 
• It is mandatory that you and customers enter the restaurant wearing a mask.
• Face screens are mandatory to all kitchen staff preparing food, with the exception of cooks on the hot line.
• The same person serving food cannot also clear dirty dishes.
• When coughing or sneezing do so in your sleeve or into a tissue, make sure to wash your hands every time.
• All chemicals must be measured to ensure that they are being used properly.
• All staff must be aware of being in physical contact with customers, this is strictly prohibited.
• Tables must be fully sanitized before a new set of customers are seated at that table.
• Sanitizers should also be on the lookout for individuals that are not following safety protocols.
• Staff not following H/S procedures will be disciplined for every offence that they do against the policy.
• Any staff member who shows signs of Flu like symptoms must leave immediately. Once staff displays symptoms of Covid-19 they must be tested before they can be allowed to work again.
• If a staff member reports a cold they will have to go to a doctor and get a sick leave stating exactly what were the ailment and the period that they will have to stay home.
• Hand washing must constantly be done, not hand sanitizing.
• At no time should dirty and clean wares be placed in the same area.  Special procedures will have to be implemented for the dishwashers.
• There is to be absolutely no clustering of staff while on shift, always maintain social distancing. 
• Follow all the Health and Safety Protocol and Guidelines as stated in the policy at all times. 
• Obey the affirming signs indicating when tables need to be cleaned at your immediate convenience. 
• Employees are required to sign in and update their status on the Employee Health Monitoring Management (Online Application) everyday; this must be done no later than six hours before the start of their shift.

Qualification Standards:

• Experience providing excellent customer service in a fast-paced environment.
• A positive attitude and ability work well under pressure with bartenders, cooks and other staff.
• Able to perform high-quality work while unsupervised.
• Able to handle money accurately and operate a point-of-sale system.
• Ability to work in a fast-paced work environment and deliver orders in a timely manner.