Server

A Server provides hospitality services, primarily providing table service of food and beverages (alcoholic and non-alcoholic) and positively contributing to the experience of guests.

Job Title:                  Server

Reports to:               Restaurant Manager

JOB SUMMARY:    

A Server provides hospitality services, primarily providing table service of food and beverages (alcoholic and non-alcoholic) and positively contributing to the experience of guests.

A Server meets and welcomes guests, promptly seats them, takes their drinks orders, provides them with menus, takes their food (and dessert) orders and delivers the food to the table (or other dining location).  He/She also has the duty to collect the proper amount of money charged for the products and services the guest consumes during their dining experience. He/She must ensure not only proper service to the guest but also proper payment handling.

A Top Of The Baths’ Server is the person who provides direct customer assistance ensuring guests are fully satisfied and their expectations met during the dining experience.

REPORTING RELATIONSHIP:

Reports directly to the Restaurant Manager.

DUTIES AND RESPONSIBILITIES:

• Perform opening tasks, side work (as instructed) and end-of-shift closeout tasks
• Opening tasks may include (but are not limited to):  Switching on lights and fans, cleaning dining room prior to service, restocking items, switching on Point of Sale (POS) system, ensuring tablets and other payment equipment are in good order, cleaning work areas, checking and cleaning of crockery and cutlery, checking cash, reporting discrepancies to Supervisor, etc.
• Closing tasks may include (but are not limited to): Restocking items, checking cash, completing deposit slips, doing safe drop, turning off lights and fans, cleaning work areas and dining room, ensuring tablets and other payment equipment are in good order, checking and cleaning of crockery and cutlery, reporting discrepancies to Supervisor, tidying, closing and securing of cashiering area, etc.
• Maintain proper table appearance at all times.  Set tables according to time of service, type of event and service standards
• Maintain cleanliness of work areas, china, glasses, windows etc., throughout the day.
• Provide service to guests and anticipate their needs:
• Greet customers in a welcoming, courteous and professional manner.  Assist individuals with disabilities as far as possible
• Direct guests to their designated seating area (or table)
• Seat guests, ensure that the guest is comfortable and provide relevant menu(s)
• Without rushing the guest, the Server promptly takes orders, answers questions about the menu, makes recommendations on food and beverages to suit the guest (when required to do so) and sell Top Of The Baths’ and Cafecito’s food and drinks
• Communicate with the Kitchen staff.   Relay pertinent information to guest based on Kitchen’s feedback.  That is, provide answers to guests regarding their questions about the menu, inform them on the length of wait for order, deliver re-done orders and advise on changes in product availability.  Additionally, communicate any special meal requirements, specific requests, allergies and/or dietary needs the guest may have to the Kitchen
• Record transaction in point-of-sale system
• Check food and beverage items before delivery to guest when order is picked up from the Kitchen
• Serve food and beverages to guests.  Generally, serve guests to the right of the host and go around the table to the right. Plates/dishes shall be served to the left of the guest, using the left hand, and is removed one plate at a time, with the left hand
• Monitor guests during courses to ensure they are satisfied.  Clear wares from the table to proceed with other meal courses.  Course food items appropriately
• Clear all wares when guests are finished
• Present accurate bill to guest.  Inform Supervisor/Manager of any discrepancies that the guest may have with the bill 
• Take payment from guest and return change or debit/credit card to guest
• Thank guest with genuine appreciation for the opportunity to be of service and provide closing greeting to them
• Follow all Top Of The Baths’ safety and security policies and procedures and ensure adherence to quality expectations and standards as per the Employee Handbook
• Maintain confidentiality of proprietary information, and protect company assets
• Report accidents, injuries, and unsafe work conditions to Supervisor/Manager
• Ensure uniform and personal appearance are clean and professional
• Performs any other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Speak with others using clear and professional language ensuring excellent communication and demonstrating good interpersonal skills
• Develop and maintain positive working relationships with others
• Support team to reach common goals
• Listen and respond appropriately to the concerns of other employees and relay pertinent information to direct supervisor in a timely and accurate manner
• Read and visually verify information in a variety of formats (e.g., small and coloured print)
• Stand, sit, or walk for extended periods of time or for an entire work shift (minimum eight hours)
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Perform other reasonable job duties as requested
• Identify and read reports, receipts, warranties and product labels.
• Possess moderately developed analytical and computational skills
• Ability to function in a computerized environment
• Must be computer literate with a basic proficiency in email software
• Must be familiar with and willing to be trained in the operation of a computerized Point of Sale System
• Must be service oriented with the ability to interact at all levels.

REQUIRED SKILLS & ETHICS:

• Basic math skills
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Demonstrates exceptional team spirit
• Flexibility to work on varying shifts
• High energy (personality)
• Be detail-oriented, able to prioritize and multitask
• Maintain a positive attitude and remain respectful and polite
• Listen to guest suggestions and criticism and communicate them to management
• Strive daily to make the workplace and guest experience better.

QUALIFICATIONS AND EXPERIENCE:

• Participate in and successfully complete periodic safety training and certifications including (but not limited to) the Food Handler’s Certificate
• A Diploma from a recognized vocational school or College in Customer Service
• Alternatively, possess an appropriate combination of experience (at least 3-5 years in a similar or related field) and relevant qualifications.