Seeking an experienced and dedicated Senior Technical Program Manager to be a part of our dynamic team and be at the forefront of innovation, working on an exciting generative AI project for a leading pharmaceutical & telecom company in the United States.

Seeking an experienced and dedicated Senior Technical Program Manager to be a part of our dynamic team and be at the forefront of innovation, working on an exciting generative AI project for a leading pharmaceutical & telecom company in the United States. This is a rare opportunity to make a real impact in a cutting-edge field, with excellent compensation. Don't miss out on shaping the future of healthcare with AI!

The Senior Technical Program Manager (Sr. TPM) is responsible for driving the delivery of advanced technical solutions—including AI projects related to automation, telecommunications, and other strategic initiatives—from concept to completion. This role leads large-scale, complex technical programs directly with key and strategic customers, that enable business growth, deliver customer value, and position the company at the forefront of innovation. The Sr. TPM manages cross-functional teams, aligns stakeholders, and ensures seamless execution of advanced solutions while maintaining focus on scalability, efficiency, and profitability.

Responsibilities

• Build customer confidence in delivery and drive revenue growth for these engagements
• Define program vision, mission, and roadmaps to guide development, execution, and scalability of advanced solutions.
• Drive the end-to-end design and productization of new technologies, transitioning solutions from ideation to implementation and high-quality customer delivery.
• Drive the establishment and scaling of the AI Program by defining key pillars, including governance, resource planning, and cross-team collaboration.
• Collaborate across verticals to identify shared opportunities, ensuring synergy between programs while driving efficiency and value.
• Develop and execute strategic AI programs for advanced solutions (e.g., automation, telecommunications) to align with organizational goals and customer needs.
• Stay abreast of industry trends, emerging technologies, and best practices to inform strategy and execution.
• Analyze and document workflows, value streams, and technical processes to streamline delivery and enable standardization across programs.
• Lead cross-functional teams to deliver programs on time, within scope, and budget.
• Manage program resources, staffing plans, and skill alignment to meet evolving project needs.
• Identify risks, remove roadblocks, and ensure program milestones, SLAs, and quality standards are achieved.
• Forecast and manage program budgets and financial performance to ensure profitability and success.
• Monitor KPIs and operational metrics, driving continuous improvement initiatives to enhance scalability and delivery quality.
• Provide leadership, coaching, and performance oversight to build and maintain high-performing teams.
• Serve as the escalation point and key liaison between leadership, technical teams, customers, and vendors to ensure alignment and seamless execution.
• Partner with Sales, Product, and Engineering to define requirements, drive program success, and facilitate smooth handoffs from development to post-implementation support.
• Build, train, and mentor program management teams to optimize performance and capabilities.
• Review test code and designs frequently to ensure programs meet technical and quality goals.
• Ensure delivery team resources are empowered with the tools and support needed to succeed in cross-functional projects.
• Identify and eliminate obstacles to solution plans, business goals, or implementation.
• Stay abreast of industry trends and emerging technologies to identify opportunities for innovation and continuous improvement.
• Lead initiatives to enhance processes, tools, and workflows for efficiency and scalability.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements:

• Bachelor’s Degree in Computer Science, Management, or related fields
• 4+ years of industry experience
• Experience managing complex technical programs, with a proven track record in advanced solutions such as automation, AI, telecommunications, or strategic technology initiatives.
• Strong experience leading cross-functional teams and managing enterprise-level technical projects from conception to delivery.
• Exceptional ability to align technical program goals with business outcomes and customer value.
• Expertise in risk management, process optimization, and scaling technical solutions.
• A minimum of three years managing or supervising a customer service department or tech service department
• Proven experience standing up and scaling technical programs, with a strong focus on governance and operational frameworks.
• Expertise in managing cross-vertical program initiatives and aligning diverse stakeholders.
• A critical thinker and problem solver
• A leader with excellent communication and interpersonal skills that is effective at working with and influencing individuals at all organizational levels; persuasive and empathetic; able to handle pressure and manage conflict
• Strong computer and software skills (MS Outlook/Excel/Word, etc.)
• Comfortable performing in a fast pace/high volume environment
• Excellent customer service delivery and organizational skills
• Very strong problem-solving skills (creative)
• Self-directed; ability to communicate findings, make recommendations, and facilitate change
• Knowledge of IT hardware terminology
• Ability to review current processes and procedures with a view of enhancing the overall customer service we provide (turnaround times, cost prevention, improve SLAs)
• Preferred experience:
  • Inventory control and management
  • Billing or Accounts Receivables
  • Supervising or managing field technicians or engineers
  • Familiarity with Agile methodologies and tools (e.g., Jira, Asana).
  • Experience with change management and organizational alignment during program setup.

Why Join Us?

• Be a part of groundbreaking projects that shape the future of technology and healthcare.
• Work in a collaborative, innovative environment with industry-leading experts.
• Enjoy competitive compensation and growth opportunities.
• You work remotely.

Applicants are asked to submit their CVs no later than February 28, 2025. We thank all applicants; however shortlisted candidates will be contacted.