Senior Technical Operations Specialist – Quality Control

The incumbent s responsible for the auditing of the day-to-day transactions and operations of the Underwriters to ensure accuracy in submitted policy documents and renewal review deadlines in accordance to UW guidelines.

KEY POSITION RESPONSIBILITIES:

• Support the Audit & Quality Control process to ensure adherence to the agreed timelines and reporting schedules.
• Follow up with Underwriters to complete audit tickets within given deadlines.
• Ensure that company exposure to losses are minimized through the formulation and maintenance of sound, up to date Underwriting Guidelines.
• Conduct ongoing analysis of the performance of the Motor portfolio to determine revenue leakages or cost inefficiencies and make recommendations for appropriate action via pricing, terms or conditions adjustments.
• Identify and make recommendations to the VP when/where reinsurance facilities or changes to treaties are required.
• Conduct Policy Document, Forms and other technical wordings reviews and revise where needed.
• Make recommendations to Head of Business Unit to make changes to the UW Guidelines which reflect existing market/industry conditions and practices where appropriately aligned to the Company's underwriting philosophy.
• Assist with Policy Document, Forms and other technical wordings reviews as and when required.
• Aid in the development of new products/add-ons that are aligned to market needs through close collaboration with relevant team members where required.
• Handle queries and provide assistance to customers and underwriters where required via the TechOps Help Desk Ticketing System.
• Complete any job related function relevant to the Insurance Operations Property and Casualty Division that may be required.