Senior Owner Relations Agent

The Senior Owner Relations Agent will strengthen and maintain relationships with existing unit owners and build and develop relationships with potential investors and other building stakeholders.

Senior Owner Relation Agent

Overview:

The Senior Owner Relations Agent will strengthen and maintain relationships with existing unit owners and build and develop relationships with potential investors and other building stakeholders.

The primary job responsibilities of this position include:

• Daily communication with Homeowners and Timeshare Owners regarding revenue/expense questions, billing issues, reservation requests, etc.
• Assisting in development, implementation and updating of the owner portal with appropriate documents
• Facilitate maintenance and vacation rental unit repairs with WHML Maintenance Managers and Housekeeping Manager/Supervisors.
• Responsible for timeshare owner statement accuracy and addressing any interval billing issues and rental management income issues, including reviewing maintenance billing books, revenue postings, housekeeping revenue
• Work with local realtors and assistant property managers with showing units for sale
• Facilitation of new owners into the HOA for accounting, communication and property management opportunities
• Ensure managed and non-managed units are reflected accurately in Opera.
• Assist owners at Alexandra Resort and Blue Haven Resort with Interval International and RCI timeshare Weeks deposits
• Assist with billing, collecting and posting of timeshare transactions
• Work and maintain the Timeshare monthly aging report based upon the Timeshare Accounts Receivables Policies
• Facilitate Timeshare ownership transfers and prepare Ownership Certificates
• Filling out real estate agent and mortgage company condo questionnaires.
• Preparing a periodic newsletter and manager report to be sent to all members electronically.
• Other duties as assigned.

Requirements:

• Bachelor’s Degree – helpful
• 2+ years lodging and hospitality experience required.
• Proven experience with and passion for providing excellent service.
• Exemplary verbal and written communication skills in English required. Ability to read, comprehend and write complex correspondence and effectively communicate with guests and homeowners using diplomacy and tact required.
• Proficiency with Microsoft Office applications required – proficiency with property management software and property maintenance software preferred.