Senior Manager of Operations

The Senior Manager of Operations will play a pivotal role in leading both the HR and recruiting teams. This strategic leadership position will oversee the delivery of HR and recruitment services to a diverse client base, ensuring the alignment of our operations with business objectives.

MAIN PURPOSE AND SCOPE OF THE JOB

The Senior Manager of Operations will play a pivotal role in leading both the HR and recruiting teams. This strategic leadership position will oversee the delivery of HR and recruitment services to a diverse client base, ensuring the alignment of our operations with business objectives. The incumbent will manage a dynamic team of recruiting and HR professionals, while driving the execution of HR programs and talent acquisition strategies. They will ensure client satisfaction by managing escalations, maintaining high service standards, and continuously improving our recruiting and HR service offerings through data-driven insights and strategic planning. This position reports directly to the General Manager and supervises HR Operations Managers and Recruiting Supervisors/Managers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leadership and Team Development

• Program Design and Execution

• Client Relationship Management

• Talent Acquisition and Executive Recruiting Oversight

• Reporting and Analytics

• Industry Expertise and Strategic Planning

• Business Continuity and Client Support

EXPERIENCE

• Minimum of 7 years of experience in HR operations, with at least 5 years in leadership, overseeing HR teams and recruitment operations.

• Proven experience in executive-level recruitment, including both local and international talent acquisition.

• Demonstrated ability to manage HR and recruitment escalations, drive strategic initiatives, and oversee high-performing teams.

KNOWLEDGE & EDUCATION

• Master’s degree in Human Resources, Business Administration, or related field required.

• SHRM or equivalent HR certification preferred.

• Strong working knowledge of Jamaican labor laws and regulations.

• Strong working knowledge of HR information systems, MS Office Suite, and reporting tools.

GENERAL SKILLS & COMPETENCIES

• Ability to maintain calmness in challenging situations

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong supervisory and leadership skills.

•  Ability to prioritize tasks and to delegate them when appropriate.

• Ability to function well in a high-paced and demanding environment.

•  Proficient with Microsoft Office Suite or related software.

PERSONAL ATTRIBUTES & OTHER REQUIREMENTS

• Ability to handle confidential material; must demonstrate high levels of integrity and trustworthiness

• Ability to work as part of a team and to work collaboratively with individuals from other departments

• Proven ability to engage employees, enhance morale, and job satisfaction.

• Ability to execute on projects from inception through to completion.

• Methodical approach, detail-oriented, highly organized, and strong communication and time management skills.