Senior Manager Marketing & Product Development

This position is required to manage the development, implementation, and life cycle of new products and services for the Business Sales market; retain corporate customers obtained via promotions, customer appreciation events, customer satisfaction.

The incumbent is required to provide analytical data to assist in sales management, operations, and revenue generation.

KEY FUNCTIONS

• Prepare, manage, and approve an annual Corporate Client Marketing Plan, in collaboration with the Assistant GM Business Sales, which aligns to the Corporate Business Plan and includes financial objectives, customer retention, and relationship strategies. 
• Plan and allocate departmental budgets, monitor financial activities to ensure efficient use of company resources, and maintain marketing activities within the Budget. Analyses data, NPS, VOC, and VOE results, financial statements, and other performance data to track and improve productivity and goal attainment.
• Manage and approve new products and services for corporate clients by reviewing business cases; lifecycle tracking; manage and approve the development of new internal processes and validate those services meet customer desired service level agreements.
• Responsible for reviewing and validating Business Sales related requests with other areas by ensuring alignment with the overall strategic plan; Check availability of Budget and against sponsorship policy and approved within established limits.
• Plan and manage events and promotional activities related to Business customers and market segment; oversee various marketing programs, monitor the campaign's roll-out, and check for success level at the conclusion.
• Provide improved levels of customer service; consult with the support team to give and receive customer feedback and action same; monitor and follow up on service orders with other lines of business to ensure efficient delivery of promised products and services.
• Drive cross-team coordination, planning and problem solving, and work with other teams to identify and eliminate gaps in the delivery of service.
• Develop and implement strategies to enable positioning of products and services to improve customer service, penetrate markets, and attain revenue targets and maximise return on investments with Marketing leads.
• Deliver project management support on all Business products and services while providing marketing leadership to support the delivery of solutions for Business and government customers.
• Manage and monitor vendor and supplier relationships for product portfolio.
• Manage the preparation and submission of analytical and marketing reports and dashboards on an ongoing basis by ensuring accuracy and relevance of data.
• Manage the deployment of physical and human resources based on the demands of the department (especially short-term contract employees); manage the support to sales personnel in communicating the Company's value proposition and implement new products and technology training for sales and technical personnel.
• Develop and implement comprehensive training and support programs for product portfolios.
• Supervise the work of the managers, exempt staff and secretary, daily.
• Keep abreast of technology relevant to customers' businesses and trends in the national economy that can impact customers

Education & Experience:

• A bachelor's degree in Management/ Information Technology/ Electronic Computing or Telecommunications Engineering
• A masters' degree in Management, Marketing or Communication would be preferred
• Minimum of six (6) years working experience in Marketing, Sales or
• Minimum of six (6) years in a competitive environment in the Telecommunications industry, five (5) years of which must be managerial.
• Proficient in Microsoft Office suite.
• Any relevant combination of qualifications and experience at an appropriate level to perform the required duties competently will be considered.

FUNCTIONAL COMPETENCIES:

Stakeholder Relations: Ability to create positive and synergistic relationships with various stakeholders through appropriately managing their shared expectations and agreed objectives.

Customer Engagement and Experience: Ability to analyse and support the distribution network, maintain the digital distribution channel, and support sales divisions with direct and indirect sales channels.

Marketing Analysis: Ability to identify target market selection, forecast industry growth, and examine customer trends and buying power. Further, it includes the ability to recognise opportunities, conduct consumer segmentation analyses, collect competitor intelligence where possible, and analyses and draws insights from relevant data to communicate insights and actionable, data-informed recommendations effectively

Communication Skills: Ability to effectively transmit information accurately and understandably, actively give and receive constructive feedback, resolve conflicts within the team.

Financial and Budget Planning and Forecasting: Savvy in budget planning and analysis and proficiency in completing sales forecast.

CORE AND LEADERSHIP COMPETENCIES:

Organisational Awareness: Contributes to the organisation by understanding and aligning actions with the organisation's goals, core functions, needs, and values. Contributes to the organisation by actively demonstrating the alignment of activities with the organisation strategies, key initiatives, core functions, needs, and values and supporting others to do the same.

Customer Focus: Prioritises and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.

Planning and Results Orientation: Invests time in upfront planning to achieve organisational goals and objectives while meeting quality standards, following the appropriate processes, and continuously assessing results.

Creativity and Innovation: Thinks beyond the confines of traditional models to recognise opportunities and find new and better ways of doing things to be and remain an agile broadband provider. Encourages experimentation and accepts failure as a driver of innovation.

Communication: Effectively and appropriately interacts with others to build relationships, influence others, and facilitate sharing ideas and information. Uses tact and diplomacy to navigate demanding situations. Relays key messages by creating a compelling story targeted to specific audiences.

Strategic Leadership and Execution: Applies vision to think beyond the immediate situation and explore multiple potential paths. Invests time in planning, discovery, and reflection to drive decisions and more efficient implementation. Ensures that business goals are met by executing, monitoring, and adjusting the organisational action plan.

People Leadership: Inspires, motivates, and empowers people to achieve organisational goals. Coaches, mentors, and manages employee experience and performance through mindful preparation. Creates space for others to lead.

Managing Through Change and Uncertainty: Adjusts thinking and behaviour to resiliently face change and uses experience to fuel growth. Embraces failure as a learning opportunity for themselves and others. Enables the process of change and transition while helping others deal with the effects of change.

Problem Solving and Decision Making: Use critical thinking to evaluate problems, gather information, understand causes, and identify best workable solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.

Deadline date for applications: Saturday 10^th December 2022